Got questions? Here’s answers! Read through the FAQs below to figure out more about our company. If your question isn’t here, don’t hesitate to contact us – no question is too big or too small!

VoIP stands for Voice Over Internet Protocol, and is essentially phone calls being carried over the internet. The other option is PSTN (Public Switched Telephone Network), which is comprised of phone lines, tower, and satellites, and is what cell phones and most desk phones run on.

How to tell what your desk phone runs on

PSTN

  • Phone cable plugged into phone
  • Big “phone system” box in a closet

VoIP

  • Ethernet plugged into phone
  • Phone dependent on internet (if the internet dies, it dies)

Not our VoIP! As long as you have a good internet connection, we guarantee greater security, stability, and quality than your current phone system.

All you really need is good internet. If you plan on having a desk phone, you will need power and an Ethernet port wherever you put the phone. For any mobile extensions, you will need to download the CounterPath app to integrate. Besides that, nothing else!

Essentially, all you need is some standard-quality internet (if you can stream video on your internet, you can probably do VoIP).

Internet needs will be affected by how many phones you have, how many calls will be held simultaneously, what kind of audio quality you expect, and how much internet is used by other things in your office.

No. We own our platform completely, and can totally host your system without any other service required. Although, if you want to integrate your current handsets, we may be able to do that as well (see question below).

The only catch is if you get your phones from the same company as your internet, you will need to keep the internet service, since we do not sell internet service.

This is case-sensitive; we can integrate some models of phones. However, a new system deserves new phones! If you have junky phones, it’s a good idea to upgrade.

The main brands we integrate are Polycom, Grandstream, Yealink, and Cisco.

Yes, we seamlessly integrate with cell phones and computers.

Several things here. First off, you may want to look into integrating desk phones. They are more professional, and often easier to use than cell phones. Even just one for a receptionist can really make a difference.

Second, if you don’t have any kind of system connecting your cell phones, that means each employee/cell phone has a different phone number. This is bad! It’s important to have one phone number, so customers have an easy time reaching you. We integrate cell phones in the same way we integrate handsets, so we can make a feature-filled system with just cell phones.

The only way we can’t help you is if you have just one cell phone, no fax, and no interest in our features (voicemail transcription, custom hold music, etc). However, once any of that changes, you should consider our service.

For sure! We can get you as many numbers as you need (at a price, of course).

Not very long. There are a few steps we must go through to sign you up, but the process is very painless.

  1. We meet with you in person to discuss phones, your business, and see if we’re a good fit for you.
  2. Once we’ve designed a solution for your business, we draw up a contract with one-time costs (installation, equipment, etc) as well as recurring costs (for service, hosting, etc).
  3. After you sign the contract, we will then schedule an install date where we replace your current phones and service with our own. You will need to continue your current phone service for about another week (just until we can move your phone number from your current provider to us).
  4. From there, you cancel your phone service, and you are now our newest satisfied customer!

So, all told, the process takes about 7-10 business days the new system will be live in as little as 3 days, but it takes a few more to get the phone number ported.

If you haven’t noticed on your journey to this page, all our features are totally free! No up-charges whatsoever for any feature, customization, or service.

We definitely can. We can incorporate phones in the system, as well as external phones, with your choice of security level (open to password protected).

It does. However, I very strongly recommend switching to eFax. Even though it may seem like a big change, it’s definitely worth it. But, if you want to use your old fax machine with our platform, that is possible.

Short answer: Yes.

Long answer: Neither the eFax server nor the fax machine needs a fax number to be able to send faxes; it only needs one to receive them. So, if you have one fax number, you can point it at either the eFax, or the physical fax machine; whichever you choose will receive the faxes. But, you will still be able to send faxes from either.

If you have two fax number, give one to eFax and one to the machine; you will still be able to send from both, but you can now also receive from both.

Most definitely yes! Check out more details here.

We can support stereo G.722 audio in HD, which is very good. However, if you have bad internet connection, or the phone on the other end isn’t as nice as yours, the audio may lose quality. Generally, though, you will get the full-quality audio.