Nothing is worse for sales than losing calls. If a customer calls your company, they probably want to buy from you. Losing their call means losing their business! No one likes that.
Today I’m going to point out three easy yet effective ways to keep customers calling your company from hanging up.
“Follow me” By far the best way to stop losing calls, Follow me is basically a system of calls following you through phones. Doesn’t make sense? Here’s an example. So, say, a customer calls your business, and your desk phone rings, but no one’s there. After ten seconds, it will also start ringing your cell phone. You answer the call, and boom! You didn’t lose the call. As you can see, this is very useful for understaffed days or if you need to run and grab lunch.
Good voicemail greeting Let’s say a customer calls you, but no one answers. A good voicemail greeting is often enough to convince a prospective customer to leave a message, meaning you can call them back and not lose them. We both know hearing a robot say “Please leave your message for 4 8 0 5 7 1 4 4 5 4…” is not as inviting as “Thanks for calling Voipcom! We’re very busy right now, but leave us a message and we’ll call you right back!”
Hold Music It’s a busy day, and you have to put a customer on hold. If the only thing they hear is silence, it will only take them about a minute to hang up, and probably not call back. Play them some hold music, and they stay on the line! Simple, but effective. (Side note, don’t be afraid to play some funny music; the more interesting the hold music, the less frustrated the customer will be waiting; they might even be laughing at your songs!)
Implementing these three methods isn’t hard at all, but will majorly help you not lose calls while improving customer satisfaction.