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What is VoIP (and should I use it)?

by voipcom in All Posts

Something I often get asked is, what is VoIP? Well, before I get into that, I need to tell you what PSTN is.

You may have never heard the term PSTN, but you’re no doubt familiar with. It stands for Public Switched Telephone Network, and it’s basically what most phones use. You know, like satellites, phone lines, towers, whatever.

VoIP stands for voice over internet protocol; basically, instead of your call being transmitted by conventional phone service, it’s transmitted over the internet!

So, which is better? Well, depends on what your need is. Cell phones are much better off using PSTN because phone coverage is much more widespread than internet coverage; naturally, sticking to standard phone service makes sense in that sense.

The main advantage of VoIP is system quality. You can get better audio and system features through the internet.

Here’s the question: which is better for your business? Well, a few things to note.

First, your business likely has internet, so coverage won’t be an issue. Secondly, another major VoIP advantage is the lack of actual phone lines; you essentially have unlimited lines. This is extremely helpful.

Another cool plus is how lightweight VoIP is. All you really need is a power outlet and ethernet, and that’s all! No phone lines or phone system boxes required. Plus, if you need to move, just unplug your phones and plug them right back in at the new location. And that’s it!

So, as far as office phones are concerned, if you want an up-to-date phone system that’s easy to use, store, and move, VoIP is definitely the way to go.

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