Frequently Asked Questions
Your phone lines use traditional copper lines to carry the signal. Voice-over-IP (VoIP) delivers phone service through your internet connection.
Many customers are able use VoIP with their existing systems. We recommend 20/5 Mbps for our services. You may want to contact your internet provider to make sure you have the necessary capacity.
Absolutely! We have up-time of over 99.99%.
We also offer redundancy across 7 data centers spread throughout the country to help us provide consistent, reliable service to our clients.
It’s easy to automatically forward your service to your cell phone, or to any U.S. phone number.
We support most Cisco and Yealink phone models, but models outside of those likely won’t work on our system. Please get in touch with your VOIPCom sales rep for details.
No. We can transport your numbers in about 2 – 4 weeks.
Between ordering the hardware, installation and porting the numbers, about 30 days for complete switch.
You will need a data port (internet port) everywhere a phone will be located. VOIPCom can work with your IT professionals to ensure that your hardware and infrastructure are ready.
VOIPCom offers a full suite of features that includes business texting, voicemail to text/email, customer service queues, call transferring and more. No matter what you choose, you can even access them through an easy-to-use, mobile-friendly app.
Our most popular models are the Yealink T54W and T53W.
99% of our customers report no down-time during the switch from traditional phone service to VoIP service.
Just plug your phones into the internet ports, go through a quick onboarding process and you’re finished!
We pride ourselves on superior support. You’re not a number, you’re a partner. When you upgrade to VoIP, it’s not so you can sit on hold waiting for the next customer service operator. We’re more responsive and ready to help than any other provider.