Core AI Features

Transform every conversation into valuable business intelligence

Smart Call Summaries

After every call, Voipcom AI delivers clean, structured summaries — capturing decisions, follow-ups, and key moments instantly.

Caller Sentiment Analysis

Voipcom AI gauges tone and emotion across the call to provide real-time sentiment scoring and behavior tagging.

Call Scoring by Type

Each call is automatically scored 1–10 based on performance metrics appropriate to the call type (sales, support, etc).

Custom Prompt Engine

Customize Voipcom AI with your own prompts — uncover trends, detect objections, or extract industry-specific data from conversations.

Call Transcription & Export

Automatically transcribe every call with high accuracy and export complete transcripts in CSV format for easy integration with spreadsheets, databases, and analysis tools.

CRM Integration

Automatically sync call insights, action items, and customer data with your existing CRM systems for seamless workflow integration.

Industry Use Cases

Tailored solutions for every business vertical

Law Firms

Track verbal agreements, meeting summaries, and client tone. Sync outputs to case notes for legal compliance.

IT Providers

Automatically log troubleshooting steps, unresolved issues, and customer frustration levels for escalation and QA.

Sales Teams

Capture objections, next steps, and buyer signals. Auto-create tasks in CRMs based on commitment phrases like "I'll get back to you."

Customer Support

Score reps based on empathy, resolution clarity, and escalation readiness. Identify coaching opportunities fast.

Healthcare Practices

Automatically document patient consultations, track treatment discussions, and ensure HIPAA compliance with secure call summaries and appointment follow-ups.

Real Estate Agencies

Capture property preferences, budget constraints, and client requirements. Auto-generate follow-up tasks and track buyer/seller sentiment throughout the process.

Custom Prompt Examples

See how custom prompts extract specific insights from your conversations

Prompt: "List any objections mentioned"

AI Output:
– Too expensive
– Needs internal approval
– Timeline too short

Prompt: "Highlight action items with due dates"

AI Output:
– Send proposal by Friday
– Follow up next Wednesday
– Book install call for July 12

Prompt: "Detect compliance violations"

AI Output:
– Client shared SSN over phone
– Agent failed to read opt-out clause
– No disclaimer before recording

Sample AI Summary Output

See how Voipcom AI transforms raw conversations into structured insights

Call Summary (Sales)

Call Type: Sales
Score: 8/10
Sentiment: Positive
Key Notes:
– Client interested in 3-user VoIP plan
– Needs proposal by Friday
– Asked about SMS integration
– No objections raised
Next Step: Agent to send quote and schedule demo