Sean Fairchild, Author at Voipcom

Transforming Business Communication with AI Text-to-Speech (TTS)

In today’s fast-paced business landscape, staying ahead of the curve in customer communication is essential. This is where AI advancements in text-to-speech (TTS) technology come into play, revolutionizing the way businesses create phone systems, auto attendants, and voicemail greetings. In this blog, we’ll explore the transformative power of AI TTS, how it saves both time …

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Unlocking the Potential of Call Recording for Business: Methods and Considerations

Guidance / By Sean Fairchild

Call recording is the process of capturing audio or video of a phone call, typically for the purpose of quality assurance, training, or compliance. With the advent of technology and the increasing use of phone systems, call recording has become more popular in recent years. Businesses use this technology to enhance customer service and streamline …

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Maximizing Efficiency with Time-of-Day Routing

Guidance / By Sean Fairchild

In today’s fast-paced business world, optimizing communication systems is crucial for providing top-notch customer service, enhancing productivity, and controlling costs. One indispensable tool that accomplishes all these objectives is time-of-day routing. In this blog, we will explore how this feature works, its numerous benefits, and how it can be customized to meet the unique needs …

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Streamline Your Customer Communications: The Importance of Setting Up a Proper Call Flow

Guidance / By Sean Fairchild

When setting up a proper call flow for your phone system, it is important to have a professional assist you in order to ensure that your call flow is designed and implemented correctly. A professional with experience in designing call flows will be able to evaluate your business’ unique needs and create a call flow …

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The Costly Consequences of Neglecting Cyber Security: A Cautionary Tale for Small Business Owners

Security / By Sean Fairchild

As a business owner, you rely on your team to handle important tasks like paying invoices. But what happens when an employee falls victim to a phishing scam and pays a fake invoice, thinking it’s from a trusted source like QuickBooks? This is exactly what happened to a small marketing firm we’ll call “Acme Co.” …

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What Are the Most Helpful VoIP Features for Small Businesses?

Guidance / By Sean Fairchild

Just five or six years ago, VoIP features for small businesses were still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity. During the pandemic, VoIP features for small businesses …

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Using ChatGPT To Write Text Message Marketing

Guidance / By Sean Fairchild

As a business owner, you know that creating effective marketing text messages is key to engaging with customers and driving sales. One tool that can help you with this task is ChatGPT (Generative Pre-training Transformer), a type of AI that uses machine learning to generate text. In a survey of nearly 3000 people of …

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Maximizing SMS Communication: Tips for Effectively Using Links in Text Messages

Guidance / By Sean Fairchild

SMS messaging is a popular means of communication for businesses and individuals to reach their target audience. In fact, in a survey conducted in May 2022 among business owners and marketing managers in the United States, 53.5 percent of participants cited that they initiated their adoption of text marketing due to its superior performance in …

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5 Benefits to Using a Text Auto Responder for Your Business

Guidance / By Sean Fairchild

A text auto responder can be a valuable tool for any business, large or small. Here are some of the benefits of using a text auto responder 1. Improved customer service With a text auto responder, you can provide quick and timely responses to common customer questions and concerns, even when you’re not available to …

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The Benefits of Call Parking

Guidance / By Sean Fairchild

Call parking is a telephony feature that allows an incoming call to be placed on hold at a particular extension, or “parking spot,” so that it can be picked up from any phone within the same phone system. This can be particularly useful in a busy office setting where multiple employees may need to handle …

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Sean Fairchild

Transforming Business Communication with AI Text-to-Speech (TTS)

Unlocking the Potential of Call Recording for Business: Methods and Considerations

Maximizing Efficiency with Time-of-Day Routing

Streamline Your Customer Communications: The Importance of Setting Up a Proper Call Flow

The Costly Consequences of Neglecting Cyber Security: A Cautionary Tale for Small Business Owners

What Are the Most Helpful VoIP Features for Small Businesses?

Using ChatGPT To Write Text Message Marketing

Maximizing SMS Communication: Tips for Effectively Using Links in Text Messages

5 Benefits to Using a Text Auto Responder for Your Business

The Benefits of Call Parking

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