In today’s fast-paced business world, optimizing communication systems is crucial for providing top-notch customer service, enhancing productivity, and controlling costs. One indispensable tool that accomplishes all these objectives is time-of-day routing. In this blog, we will explore how this feature works, its numerous benefits, and how it can be customized to meet the unique needs …
When setting up a proper call flow for your phone system, it is important to have a professional assist you in order to ensure that your call flow is designed and implemented correctly. A professional with experience in designing call flows will be able to evaluate your business’ unique needs and create a call flow …
Streamline Your Customer Communications: The Importance of Setting Up a Proper Call Flow Read More »
As a business owner, you rely on your team to handle important tasks like paying invoices. But what happens when an employee falls victim to a phishing scam and pays a fake invoice, thinking it’s from a trusted source like QuickBooks? This is exactly what happened to a small marketing firm we’ll call “Acme Co.” …
Just five or six years ago, VoIP features for small businesses were still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity. During the pandemic, VoIP features for small businesses …
What Are the Most Helpful VoIP Features for Small Businesses? Read More »
As a business owner, you know that creating effective marketing text messages is key to engaging with customers and driving sales. One tool that can help you with this task is ChatGPT (Generative Pre-training Transformer), a type of AI that uses machine learning to generate text. In a survey of nearly 3000 people of …
SMS messaging is a popular means of communication for businesses and individuals to reach their target audience. In fact, in a survey conducted in May 2022 among business owners and marketing managers in the United States, 53.5 percent of participants cited that they initiated their adoption of text marketing due to its superior performance in …
Maximizing SMS Communication: Tips for Effectively Using Links in Text Messages Read More »
A text auto responder can be a valuable tool for any business, large or small. Here are some of the benefits of using a text auto responder 1. Improved customer service With a text auto responder, you can provide quick and timely responses to common customer questions and concerns, even when you’re not available to …
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Call parking is a telephony feature that allows an incoming call to be placed on hold at a particular extension, or “parking spot,” so that it can be picked up from any phone within the same phone system. This can be particularly useful in a busy office setting where multiple employees may need to handle …
Text messaging marketing can be an effective way to reach and engage with customers in a timely and personal manner. By sending targeted and relevant messages directly to their phones, businesses can effectively communicate promotions, sales, and other important information to their audience. However, it’s important to approach text messaging marketing with care and respect for …
Having remote workers in your business is now normal. The issues is how to support remote workers on your phone system. You may have an engineer in a different state, or a virtual assistant in another country. With a modern Unified Communications system your workers can function the same wherever they are. This guide will …
How to Support Remote Workers on Your Phone System Read More »
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