Sean Fairchild

call queue

Call Queues and Making Your Business Phones Better

Call queues play a crucial role for businesses that heavily rely on phone communication to serve clients and manage operations. They enable companies to efficiently handle multiple calls and give callers a professional experience. In this article, we’ll examine the various features of call queues and how they can improve your business phones. Active Call …

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voicemail to email with text transcription

Voicemail to Email with Text Transcription: A Game Changer

Are you tired of checking your voicemail messages one by one? Do you wish there was a more efficient way to keep track of your missed calls? Introducing voicemail to email with text transcription – a modern upgrade to traditional voicemail. Gone are the days of dialing into your voicemail box and listening to each …

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AI Text to Speech

The Advantages of Using AI Text-to-Speech in Business Phone Systems

AI advancements in text-to-speech (TTS) technology make it easier for businesses to create professional phone systems, auto attendants, and voicemail greetings. Using AI TTS saves time and money, eliminates the need for expensive equipment or voice actors, and allows for more personalized and realistic customer interactions. It also adapts to different accents and languages. Upgrading …

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Record Calls

Unlocking the Potential of Call Recording for Business: Methods and Considerations

Call recording is the process of capturing audio or video of a phone call, typically for the purpose of quality assurance, training, or compliance. With the advent of technology and the increasing use of phone systems, call recording has become more popular in recent years. Businesses use this technology to enhance customer service and streamline …

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Time of day routing

Maximizing Efficiency and Customer Service: The Benefits of Time of Day Routing for Your Phone System

Time of day routing is a feature that allows a phone system to automatically route calls to different departments or individuals based on the time of day. This can provide a number of benefits for businesses, including: Improved customer service: By routing calls to the appropriate department or individual during business hours, customers are more …

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Streamline Your Customer Communications: The Importance of Setting Up a Proper Call Flow

When setting up a proper call flow for your phone system, it is important to have a professional assist you in order to ensure that your call flow is designed and implemented correctly. A professional with experience in designing call flows will be able to evaluate your business’ unique needs and create a call flow …

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The Costly Consequences of Neglecting Cyber Security: A Cautionary Tale for Small Business Owners

As a business owner, you rely on your team to handle important tasks like paying invoices. But what happens when an employee falls victim to a phishing scam and pays a fake invoice, thinking it’s from a trusted source like QuickBooks? This is exactly what happened to a small marketing firm we’ll call “Acme Co.” …

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What Are the Most Helpful VoIP Features for Small Businesses?

Just five or six years ago, VoIP was still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity. During the pandemic, VoIP and video conferencing have skyrocketed by over 210%. …

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Maximizing SMS Communication: Tips for Effectively Using Links in Text Messages

SMS messaging is a popular means of communication for businesses and individuals to reach their target audience. Many companies use this method for different purposes, such as sending appointment reminders, order confirmations, and marketing messages. However, with recent changes in regulations surrounding business SMS, it’s crucial to understand that including links in your texts can …

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