Call parking is a telephony feature that allows an incoming call to be placed on hold at a particular extension, or “parking spot,” so that it can be picked up from any phone within the same phone system. This can be particularly useful in a busy office setting where multiple employees may need to handle a call, or if an employee needs to step away from their desk but doesn’t want to disconnect the call.
There are a few different ways that call parking can be implemented. One common method is through the use of special “park” and “pick up” extensions. To park a call, the user simply transfers the call to the designated park extension. The call is then held at that extension, and a notification is typically sent to the user’s phone indicating the extension number where the call is parked. To pick up the call, the user dials the extension number where the call is parked and the call is transferred to their phone.
Another way to implement call parking is through the use of a “call park” button on the phone itself. This button allows the user to park the call without having to transfer it to a specific extension. The call is then held at a temporary extension, and a notification is sent to the user’s phone indicating the extension number where the call is parked. To pick up the call, the user simply presses the park button from their phone.
Call parking can be a very useful feature for busy offices, as it allows employees to easily transfer calls to one another and pick them up from any phone within the system. It can also be useful for handling calls when an employee is away from their desk, as it allows the call to be held until they are able to return and pick it up. If you’re interested in implementing call parking in your office, be sure to check with your phone system provider to see what options are available.
