Sean Fairchild, Author at Voipcom

The image features a sleek, modern medical shield icon with a subtle glow, symbolizing data security and HIPAA compliance. The shield prominently displays a caduceus (a staff with two snakes and wings), emphasizing its connection to the healthcare industry. The background includes a digital, futuristic design with circuit-like elements and soft blue tones, reinforcing the theme of cybersecurity in healthcare.

Navigating the New HIPAA Security Rule Changes: How Voipcom Makes Compliance Effortless

Leave a Comment / Security / By Sean Fairchild

The healthcare industry is on the brink of significant regulatory changes aimed at bolstering the security of electronic protected health information (ePHI). The U.S. Department of Health and Human Services (HHS) has proposed modifications to the Health Insurance Portability and Accountability Act (HIPAA) Security Rule to enhance cybersecurity measures across the sector. These proposed changes …

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A figure in a hoodie is seen stealing a file folder filled with documents from an office desk. The figure's face is obscured, and they are illuminated by a dim light, evoking a sense of secrecy and theft. The office setting includes a computer and filing cabinets in the background, with an atmosphere of vulnerability and espionage.

The Dangers of Password Recycling: Why You Should Use a Password Management Platform

Leave a Comment / Education / By Sean Fairchild

The Dangers of Password Recycling: Why You Should Use a Password Management Platform With so many services to keep track of, it can be tempting to recycle passwords. After all, it seems easier to remember one or two passwords than trying to keep track of dozens of unique ones, right? But here’s the thing: Password …

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Vintage-style illustration of a modern law office with lawyers using VoIP phones and computers. The scene includes digital call interfaces, cloud icons, and cybersecurity shields, representing managed IT services. A cityscape with connected networks in the background symbolizes seamless communication. The design features warm, nostalgic tones inspired by mid-century advertising posters.

Boosting Legal Firm Productivity with VoIP and Managed IT Services

Leave a Comment / Education / By Sean Fairchild

The legal industry runs on communication. Whether you’re handling client calls, negotiating settlements, or collaborating with colleagues, seamless connectivity is crucial. But traditional phone systems and outdated IT infrastructure can slow you down, costing your firm time, money, and even potential clients. That’s where VoIP (Voice over Internet Protocol) and managed IT services come in. If you’re looking to …

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Voipcom Clio Integration

Leave a Comment / Features / By Sean Fairchild

Boost Your Workflow with Voipcom Integration for Clio CRM Efficiency is a cornerstone of success, especially for professionals managing customer relationships and legal casework. The new Voipcom integration for Clio CRM simplifies communication management by seamlessly linking your telephony system with your client relationship management platform. Here’s a closer look at how this integration can …

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Building a Zero Trust Environment in a Business Network

Security / By Sean Fairchild

Businesses can no longer rely on traditional security models that focus solely on perimeter defense. The concept of a “Zero Trust” environment has emerged as a critical framework for modern cybersecurity strategies. In this blog, we’ll explore what a Zero Trust environment entails, its benefits, key principles, and practical steps for implementation in a business network.

Turn Missed Calls into Opportunities with Voipcom TextBack

Leave a Comment / Features / By Sean Fairchild

In the ever-evolving landscape of communication, staying connected with customers is critical for business success. Voipcom’s new TextBack feature—designed to send an automated text message to a caller after a missed call or voicemail—offers businesses a game-changing solution to improve engagement, enhance customer experience, and increase efficiency. Let’s explore how this innovative feature can …

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The Power of VoIP: Unleashing the Potential of Your Business Communication

Guidance / By Sean Fairchild

Traditional phone systems are like clunky tools in today’s fast-paced business world. They’re expensive, inflexible, and limit your ability to connect and collaborate effectively. But there’s a revolution brewing, and it’s called Voice over Internet Protocol (VoIP). VoIP goes beyond simply solving your phone system headaches. It unlocks a treasure trove of communication possibilities that …

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Unleash the Power Duo: Microsoft Teams and Your Business Phones

Education / By Sean Fairchild

Let’s face it, the days of clunky desk phones and juggling communication channels are (thankfully) fading fast. In today’s dynamic business world, seamless integration is king. That’s where the dream team of Microsoft Teams and your trusty VoIP service comes in. Buckle up, because we’re about to dive into why this combo is a game-changer …

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Customer-Centric VoIP Solutions: Tailoring Communication for Satisfaction

Guidance / By Sean Fairchild

Contemporary business success hinges on cultivating positive customer experiences. Effective communication is a cornerstone of achieving this goal. Voice over Internet Protocol (VoIP) technology offers a versatile communication platform that, when strategically configured, prioritizes customer satisfaction and fosters enduring brand loyalty. The Advantages of Customer-Centric VoIP VoIP surpasses traditional phone systems by transmitting voice calls …

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How Important Is SMS for Customer Service?

Education / By Sean Fairchild

Customers today are digital dynamos. They juggle work, social lives, and constant connectivity. In this whirlwind, patience is a rare commodity. They crave immediate answers, frictionless interactions, and personalized experiences. This is especially true when it comes to customer service, where a single bad experience can send them bolting for the competition. Enter SMS, the …

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Sean Fairchild