Number porting is the process of transferring a phone number from one carrier to another. This means that you can keep your existing phone number even if you switch to a new carrier. Number porting is important for businesses for a number of reasons. First, it can help to improve customer service. When customers call …
What Is Number Porting and Why Do You Need to Know About It? Read More »
In the fast-paced world of business, communication efficiency is key. When clients, customers, or partners need to reach the right person quickly, a Dial-By-Name Directory can be a game-changer. This convenient and efficient system allows callers to connect directly with the person they seek, without the hassle of navigating complex menus. In this article, Voipcom …
In today’s fast-paced world of marketing, staying ahead of the curve is imperative. The ability to communicate with your audience effectively can make all the difference in the success of your marketing campaigns. While traditional text message marketing has been a tried-and-true method, there’s a new game-changer in town: ChatGPT. In this article, we will …
How to Use ChatGPT to Improve Your Text Message Marketing Read More »
In the world of customer service, managing call queues is an essential part of ensuring customer satisfaction. A Linear Cascade Call Queue is a specific type of call queue that helps manage high call volumes and keep wait times to a minimum. In this blog, we will explore what a Linear Cascade Call Queue is, …
Efficient Call Handling with Linear Cascade Call Queues Read More »
Text messaging marketing can be an effective way to reach and engage with customers in a timely and personal manner. By sending targeted and relevant messages directly to their phones, businesses can effectively communicate promotions, sales, and other important information to their audience. However, it’s important to approach text messaging marketing with care and respect for …
Business texting is rapidly becoming a mainstream communication channel. Many of your potential clients may have already sent a text message to your business number. If your business number is not text message enabled, you would never know this was occurring. Similar to the phone, a text message from a client is expected to be …
Did you know that an IVR can reduce customer service costs by up to 30 percent? That’s according to the Aberdeen Group, and it’s just one of the many reasons why setting up an IVR (Interactive Voice Response) is a game-changer for your business. Today, we’re diving deep into the art of creating an …
Everything You Need To Know When Setting Up An IVR (Auto Attendant) Read More »
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