Call parking is a telephony feature that allows an incoming call to be placed on hold at a particular extension, or “parking spot,” so that it can be picked up from any phone within the same phone system. This can be particularly useful in a busy office setting where multiple employees may need to handle …
Having remote workers in your business is now normal. The issues is how to support remote workers on your phone system. You may have an engineer in a different state, or a virtual assistant in another country. With a modern Unified Communications system your workers can function the same wherever they are. This guide will …
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In today’s tech-savvy world, where large technology organizations often prioritize self-service over customer service, the realm of telecommunications is no exception. When it comes to your business phones and communications, the choice between self-service and customer service can significantly impact your organization’s efficiency and effectiveness. In this blog, we’ll delve into the crucial considerations of …
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