Just five or six years ago, VoIP features for small businesses were still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity. During the pandemic, VoIP features for small businesses …
What Are the Most Helpful VoIP Features for Small Businesses? Read More »
As a business owner, you know that creating effective marketing text messages is key to engaging with customers and driving sales. One tool that can help you with this task is ChatGPT (Generative Pre-training Transformer), a type of AI that uses machine learning to generate text. In a survey of nearly 3000 people of …
SMS messaging is a popular means of communication for businesses and individuals to reach their target audience. In fact, in a survey conducted in May 2022 among business owners and marketing managers in the United States, 53.5 percent of participants cited that they initiated their adoption of text marketing due to its superior performance in …
Maximizing SMS Communication: Tips for Effectively Using Links in Text Messages Read More »
A text auto responder can be a valuable tool for any business, large or small. Here are some of the benefits of using a text auto responder 1. Improved customer service With a text auto responder, you can provide quick and timely responses to common customer questions and concerns, even when you’re not available to …
5 Benefits to Using a Text Auto Responder for Your Business Read More »
Call parking is a telephony feature that allows an incoming call to be placed on hold at a particular extension, or “parking spot,” so that it can be picked up from any phone within the same phone system. This can be particularly useful in a busy office setting where multiple employees may need to handle …
Having remote workers in your business is now normal. The issues is how to support remote workers on your phone system. You may have an engineer in a different state, or a virtual assistant in another country. With a modern Unified Communications system your workers can function the same wherever they are. This guide will …
How to Support Remote Workers on Your Phone System Read More »
In today’s tech-savvy world, where large technology organizations often prioritize self-service over customer service, the realm of telecommunications is no exception. When it comes to your business phones and communications, the choice between self-service and customer service can significantly impact your organization’s efficiency and effectiveness. In this blog, we’ll delve into the crucial considerations of …
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