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Voipcom

Cybersecurity

Managed cybersecurity services that break the attack chain

Attacks do not succeed in one step. They move through email, identity, endpoints, applications and your network, and each move is a chance to stop them. Voipcom operates coordinated controls across all of it for businesses in the Phoenix and Denver metros.

Explore the protection layers

  • Included in managed IT, not sold separately
  • Seven coordinated layers
  • Free security assessment
  • Gilbert + Greenwood Village teams

Where an attack gets interrupted

An explanation of the defence model — not a monitoring feed.

An attack progressing through five stages, with a Voipcom control interrupting at each stage Message Email security Credential MFA + identity Execution Allow-listing Spread Segmentation Impact Tested backups

No single control is decisive, and none of them makes an attack impossible. The point is that an attacker has to get through every one of them, and you only have to stop them once.

What are managed cybersecurity services?

Managed cybersecurity means a provider operates your security controls as an ongoing service — configuring them, enforcing them, maintaining them, reviewing what they raise, and documenting all of it.

Buying antivirus, switching on MFA or installing a firewall is not the same thing. Those are components. The value is in whether someone keeps them configured correctly on every machine, notices when one stops reporting, and knows what to do at the moment it matters.

Managed cybersecurity

We operate the controls as a service, across email, identity, endpoints, network and backups.

Managed IT

The whole environment run for you. Security is part of it rather than an add-on.

Managed IT

Co-managed security

Your internal IT keeps ownership; we supply the tooling, the baseline and an escalation bench.

Co-managed security

Incident response

Formal forensic investigation and breach determination. A specialist discipline — we contain and coordinate, we do not perform forensics.

Break the attack chain

One mistake should not become a business-wide incident

Pick a scenario. Each stage shows what happens, which control interrupts it, and whether that control prevents, detects, contains or helps you recover.

A supplier’s mailbox is compromised and the next invoice arrives with new bank details.

  1. 01

    Impersonation

    prevent

    A real vendor thread is hijacked, or a lookalike domain is registered.

    Control: Email security and impersonation detection · more

  2. 02

    The message lands

    detect

    The invoice looks correct because it largely is — only the bank details changed.

    Control: Anti-phishing filtering and external-sender marking

  3. 03

    The human decision

    prevent

    Accounts payable has no reason to be suspicious.

    Control: Awareness training and a wire-verification procedure

  4. 04

    The payment

    contain

    Funds move, and recovery depends on how fast the bank is told.

    Control: Documented approval steps and out-of-band confirmation

One credential is captured and used to sign in as a real employee.

  1. 01

    Credential capture

    prevent

    A convincing sign-in page harvests the password.

    Control: Email filtering, DNS and web filtering, awareness training · more

  2. 02

    Sign-in attempt

    prevent

    The attacker tries the credential against Microsoft 365.

    Control: MFA and conditional access · more

  3. 03

    Mailbox access

    detect

    Rules are created to hide replies while the attacker watches for a payment thread.

    Control: Sign-in review and mailbox-rule alerting

  4. 04

    Spread

    contain

    Internal phishing goes out from a trusted address.

    Control: Account disable, session revocation, forced reset

Something runs on one machine and starts encrypting anything it can reach.

  1. 01

    Delivery

    prevent

    An attachment, a download, or a compromised remote session.

    Control: Email security, DNS filtering, patching

  2. 02

    Execution

    prevent

    The payload tries to run on the endpoint.

    Control: ZeroTrust application allow-listing — unapproved software does not execute

  3. 03

    Behaviour

    detect

    If something approved is abused, the behaviour is what gives it away.

    Control: Endpoint detection and response

  4. 04

    Spread

    contain

    It reaches for file shares and other machines.

    Control: Ringfencing, network segmentation, device isolation · more

  5. 05

    Recovery

    recover

    The question stops being technical and becomes: can you restore?

    Control: Managed backups with restores that have been tested · more

Someone leaves and their access quietly outlives their employment.

  1. 01

    Departure

    prevent

    HR knows. Whether every system knows is a different question.

    Control: Offboarding checklist tied to identity, device, mail and phone · more

  2. 02

    Lingering access

    detect

    Shared logins and SaaS accounts outside the tenant are the usual gaps.

    Control: Company password vault and access review

  3. 03

    Use

    contain

    Data is downloaded, or an account is used months later.

    Control: Sign-in review and immediate account disable

A machine goes missing, or comes back from a trip behaving oddly.

  1. 01

    Exposure

    prevent

    The device is out of your control and may hold local data.

    Control: Disk encryption and enrolment applied at build time · more

  2. 02

    Access attempt

    prevent

    Someone tries the saved sessions and cached credentials.

    Control: MFA, conditional access, session revocation

  3. 03

    Unknown behaviour

    contain

    If it returns compromised, the risk is what it does on your network.

    Control: Endpoint detection and response, device isolation

  4. 04

    Reissue

    recover

    The machine is wiped and rebuilt rather than trusted.

    Control: Documented rebuild and hardware lifecycle · more

These are illustrative progressions, not case studies, and no control makes an attack impossible. Layering them is what turns a single mistake into a contained event rather than a business-wide one.

Seven layers

What we actually operate

Each layer has a job and an owner. Tools without an operator are just licences.

01

Email

Stop the message that starts most incidents.

  • Anti-phishing and malicious link and attachment filtering
  • Impersonation and lookalike-domain detection
  • Business email compromise and wire-fraud guardrails
  • SPF, DKIM and DMARC alignment

HIPAA-compliant email

02

Identity

Make a stolen password insufficient on its own.

  • MFA across the tenant
  • Conditional access policies
  • Least-privilege and administrator review
  • Joiner, mover and leaver lifecycle
  • Sign-in review

Microsoft 365

03

Passwords

Remove reuse and the shared spreadsheet.

  • Company-managed vault
  • Unique credentials per service
  • Controlled sharing for shared accounts
  • Access removed on offboarding
04

Endpoints and applications

Decide what may run, then watch what it does.

  • ZeroTrust application allow-listing
  • Ringfencing so approved software cannot overreach
  • Endpoint detection and response
  • Scheduled patching with reporting
  • Device isolation when behaviour warrants it

Fully managed IT

05

Network and web

Control where traffic can go, and what can reach in.

  • DNS and web filtering
  • Firewall management
  • VPN and remote access
  • Network segmentation
  • Secure and separated guest wireless

Network infrastructure

06

People and process

The layer that decides whether the others get tested.

  • Security awareness training
  • Phishing simulations with follow-up
  • Wire-transfer verification procedure
  • A clear way to report something suspicious
  • Onboarding and offboarding discipline
07

Data and recovery

Make a bad day a restore rather than a negotiation.

  • Managed backups
  • Restores actually tested, not assumed
  • Documented recovery order
  • Retention aligned to what the business needs

Backup and disaster recovery

We describe these controls by what they do rather than by vendor name. The products behind them change; what the layer is responsible for does not.

How it runs

What is automatic, and what needs a person

The distinction matters more than any product name, and most security pages blur it deliberately.

Our monitoring model, stated plainly. Enforcement, protection and alerting run continuously — overnight, weekends, holidays. Human review and response happen during business hours, Monday to Friday, 08:00–17:00. We do not operate a 24/7 staffed security operations centre, and we will not imply one.

  1. 01 Human

    Assess

    Establish what exists and where the exposure is.

  2. 02 Human

    Prioritise

    Sort findings by risk and effort rather than by alarm.

  3. 03 Human

    Configure

    Set the baseline: policies, allow-lists, MFA, filtering rules.

  4. 04 Automated

    Deploy

    Roll the baseline to every managed endpoint and account.

  5. 05 Automated

    Enforce

    Policy applies continuously, including overnight and at weekends.

  6. 06 Automated

    Alert

    Detections raise an alert the moment they happen, at any hour.

  7. 07 Human

    Review

    A person triages what the tooling raised — business hours.

  8. 08 Human

    Contain

    Isolate the device, disable the account, stop the spread.

  9. 09 Human

    Recover

    Restore from verified backups and rebuild what is untrusted.

  10. 10 Human

    Document

    Record what happened and what changed, for you and your insurer.

The assessment

Find the gaps before an attacker or an insurer does

Free, and the findings are yours whether or not you hire us. It is a review of how your environment is configured and operated — deliberately not a penetration test or a vulnerability scan, neither of which we offer.

What gets reviewed

  • Email exposure and filtering
  • MFA coverage and gaps
  • Administrator accounts
  • Password practice
  • Endpoint and patch status
  • Application control
  • Backup coverage and restore readiness
  • Offboarding controls
  • Firewall and remote access
  • Training and reporting habits
  • Cyber-insurance requirements you have been asked to meet

What you get back

  • Plain-language findings, not a tool dump
  • A prioritised risk list
  • The fixes worth doing immediately
  • A longer-term roadmap with rough sequencing
  • A clear owner for each item
  • Budget guidance

Where the gaps are

Antivirus, basic IT security, and an operated program

Most businesses are somewhere in the middle column and assume they are in the third.

Antivirus only

Email filtering
Identity and MFA
Passwords
What may run
Blocks known-bad files
Endpoint behaviour
Signature matching
Web and DNS
Patching
Backups
Training
Alert review
Nobody
Containment
Insurance evidence

Basic IT security

Email filtering
Whatever the mail platform includes
Identity and MFA
MFA if someone enabled it
Passwords
Down to each employee
What may run
Blocks known-bad files
Endpoint behaviour
Signature matching
Web and DNS
Sometimes at the firewall
Patching
When someone remembers
Backups
Usually configured, rarely tested
Training
Alert review
Whoever notices
Containment
Ad hoc
Insurance evidence
Assembled in a panic at renewal

Voipcom managed security

Email filtering
Anti-phishing, impersonation and BEC controls
Identity and MFA
Enforced, with conditional access and sign-in review
Passwords
Company vault, unique credentials, removed on exit
What may run
Allow-listing: unapproved software does not execute
Endpoint behaviour
Detection and response on behaviour
Web and DNS
Filtered, with policy applied off-network too
Patching
Scheduled and reported
Backups
Managed, with restores tested
Training
Awareness training and phishing simulations
Alert review
Reviewed by a person in business hours
Containment
Isolate, disable, stop the spread
Insurance evidence
Documented as a by-product of running it

How security is bought

There is no separate security price list. Security is part of both managed IT plans, because operating it separately from the IT is how gaps appear.

Managed IT Essentials
$85/seat
Fully Managed IT
$150/seat
HIPAA control set
+$50/IT seat

Essentials includes endpoint detection and response and policy management. Fully Managed adds application control, scheduled patching and managed backup with tested restores. Remediation of pre-existing problems and one-off projects are quoted separately.

Full pricing breakdown

Cyber insurance and compliance

Carriers increasingly ask for evidence rather than assurances. Running the controls produces that evidence as a by-product.

What we do

  • Help you answer the questionnaire accurately
  • Gather evidence: MFA coverage, endpoint protection, patch and backup records, training completion
  • Implement controls a carrier requires
  • Support HIPAA and PCI readiness, including the HIPAA control set

What we do not do

  • Guarantee a policy is approved or a claim is paid
  • Certify HIPAA or PCI compliance, or sign attestations
  • Give legal advice

If you think you are compromised

Read this before you need it, because the first hour matters and the right first call may not be us.

  1. 1

    Check your policy first

    Most carriers require notification before you engage anyone. Using an unapproved responder can affect a claim.

  2. 2

    Call us in parallel

    We begin containment on the systems we manage — (480) 571-4454 in Arizona, (720) 449-7577 in Colorado.

  3. 3

    We contain

    Isolate devices, disable accounts, revoke sessions, stop the spread, preserve what we can.

  4. 4

    We recover

    Restore from verified backups and rebuild anything that cannot be trusted.

  5. 5

    Specialists where needed

    Formal forensic investigation and breach determination require a specialist firm. We are not one, and we work alongside whoever your insurer appoints.

Two-minute self-check

Ten questions worth being able to answer

This runs entirely in your browser. Nothing is sent anywhere, and nothing is stored — check the network tab if you like.

0 of 10

Tick what is true today. The result stays on this page.

This is a prompt for a conversation, not a compliance score, a certification or a vulnerability assessment.

By industry

What is actually at risk, by sector

The controls are largely the same. What changes is what an attacker is after and what an outage costs you.

  • Healthcare and dental

    At risk: Patient records and practice-management systems that must be up during clinic hours.

    Emphasis: Email security, access control, and the HIPAA control set where it applies.

    Healthcare and dental

  • Law firms

    At risk: Privileged material and client funds, both attractive and both time-critical.

    Emphasis: Impersonation defence, wire verification, and strict access review.

    Law firms

  • Accounting

    At risk: Client financial data, concentrated into a filing season with no slack.

    Emphasis: Identity hardening, tested backups, and training before peak season.

    Accounting

  • Insurance

    At risk: Carrier portals and client records across a distributed team of agents.

    Emphasis: MFA everywhere, managed passwords, and device control for remote staff.

    Insurance

  • Financial advisors

    At risk: Client data and payment instructions — the classic wire-fraud target.

    Emphasis: Out-of-band verification and email impersonation controls.

    Financial advisors

  • Professional services

    At risk: Billable time is the product, so downtime has a directly calculable cost.

    Emphasis: Prevention and fast containment, weighted toward keeping people working.

    Professional services

Regulated environments add obligations rather than replacing the fundamentals. We support readiness and documentation; we do not certify compliance.

Local

Two offices, two metros

Remote-first because it is faster; on-site when the problem is physical.

Arizona headquarters

Gilbert, AZ

1530 E Williams Field Rd, Suite 201
Serving Phoenix and the East Valley

(480) 571-4454

Phoenix

Colorado office

Greenwood Village, CO

7350 East Progress Place, Suite 100
Serving Denver and the Front Range

(720) 449-7577

Colorado

What we are not claiming

No threat counts, attacks prevented, breaches stopped, response times, devices protected or recovery times appear on this page. We have no independently verified figures for those, and a security page built on unverifiable numbers is worth less than one without them. Our Google rating is 5.0 across 79 reviews — those are reviews of Voipcom overall, not security-specific case evidence, and we are not going to dress them up as one.

FAQ

Straight answers on security

What are managed cybersecurity services?

Managed cybersecurity means a provider operates your security controls as an ongoing service rather than selling you tools to run yourself. It covers configuration, enforcement, maintenance, alert review, response procedures and documentation across email, identity, endpoints, applications, network and backups. Buying antivirus, turning on MFA or installing a firewall is not the same thing: the tools are only worth what the operating discipline behind them is worth.

Does a small business really need cybersecurity services?

Small businesses are attacked because they are reachable and often under-defended, not because anyone singled them out. Most incidents we see start the same mundane way: a convincing email, a reused password, or software nobody vetted. The controls that stop those are unglamorous and affordable. What is genuinely hard for a small business is operating them consistently, which is the part that gets outsourced.

How much does managed cybersecurity cost?

Security is not sold separately from managed IT. It is part of both plans: Managed IT Essentials at $85 per seat per month includes endpoint detection and response and update and policy management, and Fully Managed IT at $150 per seat per month adds the ZeroTrust application-control baseline, scheduled patching and managed backup with tested restores. A HIPAA control set is $50 per IT seat per month on top. Remediation of serious pre-existing problems and one-off projects are quoted separately.

Is cybersecurity included with managed IT, or is it an add-on?

Included. Security is how the IT is run rather than a line item bolted on to it — the same baseline applies to every managed endpoint. Controls specific to a regulated environment are the exception and are quoted on top.

What is Zero Trust, in practical terms?

Zero Trust as we apply it means software runs only if it has been approved, and approved software can only reach what it legitimately needs. That is application allow-listing plus ringfencing. The practical effect is that a malicious attachment or an unvetted download does not execute, even if someone opens it, and even if no antivirus product recognises it yet.

What is EDR, and how is it different from antivirus?

Traditional antivirus matches files against a list of known-bad signatures. Endpoint detection and response watches what software actually does — the behaviour — so it can flag something that has never been catalogued. EDR is included on managed endpoints. It complements application control rather than replacing it: one decides what is allowed to run, the other watches what the allowed things do.

Do you monitor systems 24/7?

Enforcement, alerting and automated protection run continuously, including overnight and at weekends — that part never stops. Human review and response happen during business hours, Monday to Friday, 8am to 5pm local time. We do not operate a 24/7 staffed security operations centre and will not claim one.

Does Voipcom provide incident response?

We contain and we help recover. That means isolating affected devices, disabling compromised accounts, stopping the spread, restoring from verified backups and coordinating the rebuild — using the access and documentation we already hold as the team that runs your environment. We are not a digital-forensics or emergency incident-response firm. If an incident needs formal forensic investigation, legal evidence handling or a breach-notification determination, that requires a specialist firm, and we work alongside them.

Who should we call first if we think we have been breached?

If you carry cyber insurance, check your policy first: most carriers require you to notify them before engaging anyone, and using an unapproved responder can affect a claim. Call us in parallel and we will begin containment on the systems we manage. We would rather you follow your insurer’s procedure than ours.

Does MFA stop account compromise?

It stops most of it, and it is the single highest-value control for the effort involved. It is not absolute — MFA fatigue, session-token theft and help-desk social engineering all bypass it. That is why identity sits alongside email filtering, conditional access and sign-in review rather than being treated as the finish line.

Do you provide security awareness training and phishing simulations?

Yes, both. Training covers what current attacks actually look like, and simulations test whether the training held. The output that matters is not a pass rate but which specific behaviours to reinforce, and the evidence that training happened — which insurers increasingly ask for.

Can you help with our cyber-insurance questionnaire?

Yes. We help you answer it accurately and gather the supporting evidence — MFA coverage, endpoint protection, patch status, backup and restore-testing records, access controls and training completion — and we can implement the controls a carrier requires. What we cannot do is guarantee that a policy is approved or a claim is paid. Those are decisions for your carrier and broker.

Can you help with HIPAA or PCI?

We support readiness: implementing and documenting the technical controls those frameworks expect, and a HIPAA control set is available at $50 per IT seat per month. We do not certify compliance, sign attestations or give legal advice, and no vendor can make your business compliant on its own — the obligation stays with you and usually involves your own counsel or compliance advisor.

Do you do penetration testing or vulnerability scanning?

No. Neither is part of what we deliver, so we do not advertise them. If your insurer or a client requires a penetration test, you need a specialist testing firm, and we can act on what their report finds.

What does the security assessment actually include?

It reviews email exposure, MFA coverage, administrator accounts, password practice, endpoint and patch status, application control, backup coverage and restore readiness, offboarding, firewall and remote access, training, and any cyber-insurance requirements you have been asked to meet. You get plain-language findings, a prioritised risk list, the immediate fixes and a longer-term roadmap — written down and yours to keep. It is not a penetration test or a vulnerability scan.

Can you work with our internal IT team?

Yes. Under the co-managed model your team keeps ownership and we supply the security tooling, the baseline and an escalation bench behind them.

Do you serve Phoenix and Denver?

Yes. Our Gilbert headquarters covers Phoenix and the East Valley and our Greenwood Village office covers Denver and the Front Range, with same-day on-site support in both metros. Remote and hybrid staff are supported anywhere in the US.

Where we deliver this

Managed IT and IT support across the Phoenix and Denver metros

The same local IT teams that run the help desk deploy and monitor these security controls in each market.

Not listed? See every service area →

Find the gaps before someone else does

Book a free security assessment: we map your exposure and hand you the punch list, no strings.