Cybersecurity
Managed cybersecurity services that break the attack chain
Attacks do not succeed in one step. They move through email, identity, endpoints, applications and your network, and each move is a chance to stop them. Voipcom operates coordinated controls across all of it for businesses in the Phoenix and Denver metros.
- Included in managed IT, not sold separately
- Seven coordinated layers
- Free security assessment
- Gilbert + Greenwood Village teams
Where an attack gets interrupted
An explanation of the defence model — not a monitoring feed.
No single control is decisive, and none of them makes an attack impossible. The point is that an attacker has to get through every one of them, and you only have to stop them once.
What are managed cybersecurity services?
Managed cybersecurity means a provider operates your security controls as an ongoing service — configuring them, enforcing them, maintaining them, reviewing what they raise, and documenting all of it.
Buying antivirus, switching on MFA or installing a firewall is not the same thing. Those are components. The value is in whether someone keeps them configured correctly on every machine, notices when one stops reporting, and knows what to do at the moment it matters.
Managed cybersecurity
We operate the controls as a service, across email, identity, endpoints, network and backups.
Managed IT
The whole environment run for you. Security is part of it rather than an add-on.
Managed ITCo-managed security
Your internal IT keeps ownership; we supply the tooling, the baseline and an escalation bench.
Co-managed securityIncident response
Formal forensic investigation and breach determination. A specialist discipline — we contain and coordinate, we do not perform forensics.
Break the attack chain
One mistake should not become a business-wide incident
Pick a scenario. Each stage shows what happens, which control interrupts it, and whether that control prevents, detects, contains or helps you recover.
A supplier’s mailbox is compromised and the next invoice arrives with new bank details.
- 01
Impersonation
preventA real vendor thread is hijacked, or a lookalike domain is registered.
Control: Email security and impersonation detection · more
- 02
The message lands
detectThe invoice looks correct because it largely is — only the bank details changed.
Control: Anti-phishing filtering and external-sender marking
- 03
The human decision
preventAccounts payable has no reason to be suspicious.
Control: Awareness training and a wire-verification procedure
- 04
The payment
containFunds move, and recovery depends on how fast the bank is told.
Control: Documented approval steps and out-of-band confirmation
One credential is captured and used to sign in as a real employee.
- 01
Credential capture
preventA convincing sign-in page harvests the password.
Control: Email filtering, DNS and web filtering, awareness training · more
- 02
Sign-in attempt
preventThe attacker tries the credential against Microsoft 365.
Control: MFA and conditional access · more
- 03
Mailbox access
detectRules are created to hide replies while the attacker watches for a payment thread.
Control: Sign-in review and mailbox-rule alerting
- 04
Spread
containInternal phishing goes out from a trusted address.
Control: Account disable, session revocation, forced reset
Something runs on one machine and starts encrypting anything it can reach.
- 01
Delivery
preventAn attachment, a download, or a compromised remote session.
Control: Email security, DNS filtering, patching
- 02
Execution
preventThe payload tries to run on the endpoint.
Control: ZeroTrust application allow-listing — unapproved software does not execute
- 03
Behaviour
detectIf something approved is abused, the behaviour is what gives it away.
Control: Endpoint detection and response
- 04
Spread
containIt reaches for file shares and other machines.
Control: Ringfencing, network segmentation, device isolation · more
- 05
Recovery
recoverThe question stops being technical and becomes: can you restore?
Control: Managed backups with restores that have been tested · more
Someone leaves and their access quietly outlives their employment.
- 01
Departure
preventHR knows. Whether every system knows is a different question.
Control: Offboarding checklist tied to identity, device, mail and phone · more
- 02
Lingering access
detectShared logins and SaaS accounts outside the tenant are the usual gaps.
Control: Company password vault and access review
- 03
Use
containData is downloaded, or an account is used months later.
Control: Sign-in review and immediate account disable
A machine goes missing, or comes back from a trip behaving oddly.
- 01
Exposure
preventThe device is out of your control and may hold local data.
Control: Disk encryption and enrolment applied at build time · more
- 02
Access attempt
preventSomeone tries the saved sessions and cached credentials.
Control: MFA, conditional access, session revocation
- 03
Unknown behaviour
containIf it returns compromised, the risk is what it does on your network.
Control: Endpoint detection and response, device isolation
- 04
Reissue
recoverThe machine is wiped and rebuilt rather than trusted.
Control: Documented rebuild and hardware lifecycle · more
These are illustrative progressions, not case studies, and no control makes an attack impossible. Layering them is what turns a single mistake into a contained event rather than a business-wide one.
Seven layers
What we actually operate
Each layer has a job and an owner. Tools without an operator are just licences.
Stop the message that starts most incidents.
- Anti-phishing and malicious link and attachment filtering
- Impersonation and lookalike-domain detection
- Business email compromise and wire-fraud guardrails
- SPF, DKIM and DMARC alignment
Identity
Make a stolen password insufficient on its own.
- MFA across the tenant
- Conditional access policies
- Least-privilege and administrator review
- Joiner, mover and leaver lifecycle
- Sign-in review
Passwords
Remove reuse and the shared spreadsheet.
- Company-managed vault
- Unique credentials per service
- Controlled sharing for shared accounts
- Access removed on offboarding
Endpoints and applications
Decide what may run, then watch what it does.
- ZeroTrust application allow-listing
- Ringfencing so approved software cannot overreach
- Endpoint detection and response
- Scheduled patching with reporting
- Device isolation when behaviour warrants it
Network and web
Control where traffic can go, and what can reach in.
- DNS and web filtering
- Firewall management
- VPN and remote access
- Network segmentation
- Secure and separated guest wireless
People and process
The layer that decides whether the others get tested.
- Security awareness training
- Phishing simulations with follow-up
- Wire-transfer verification procedure
- A clear way to report something suspicious
- Onboarding and offboarding discipline
Data and recovery
Make a bad day a restore rather than a negotiation.
- Managed backups
- Restores actually tested, not assumed
- Documented recovery order
- Retention aligned to what the business needs
We describe these controls by what they do rather than by vendor name. The products behind them change; what the layer is responsible for does not.
How it runs
What is automatic, and what needs a person
The distinction matters more than any product name, and most security pages blur it deliberately.
Our monitoring model, stated plainly. Enforcement, protection and alerting run continuously — overnight, weekends, holidays. Human review and response happen during business hours, Monday to Friday, 08:00–17:00. We do not operate a 24/7 staffed security operations centre, and we will not imply one.
- 01 Human
Assess
Establish what exists and where the exposure is.
- 02 Human
Prioritise
Sort findings by risk and effort rather than by alarm.
- 03 Human
Configure
Set the baseline: policies, allow-lists, MFA, filtering rules.
- 04 Automated
Deploy
Roll the baseline to every managed endpoint and account.
- 05 Automated
Enforce
Policy applies continuously, including overnight and at weekends.
- 06 Automated
Alert
Detections raise an alert the moment they happen, at any hour.
- 07 Human
Review
A person triages what the tooling raised — business hours.
- 08 Human
Contain
Isolate the device, disable the account, stop the spread.
- 09 Human
Recover
Restore from verified backups and rebuild what is untrusted.
- 10 Human
Document
Record what happened and what changed, for you and your insurer.
The assessment
Find the gaps before an attacker or an insurer does
Free, and the findings are yours whether or not you hire us. It is a review of how your environment is configured and operated — deliberately not a penetration test or a vulnerability scan, neither of which we offer.
What gets reviewed
- Email exposure and filtering
- MFA coverage and gaps
- Administrator accounts
- Password practice
- Endpoint and patch status
- Application control
- Backup coverage and restore readiness
- Offboarding controls
- Firewall and remote access
- Training and reporting habits
- Cyber-insurance requirements you have been asked to meet
What you get back
- Plain-language findings, not a tool dump
- A prioritised risk list
- The fixes worth doing immediately
- A longer-term roadmap with rough sequencing
- A clear owner for each item
- Budget guidance
Where the gaps are
Antivirus, basic IT security, and an operated program
Most businesses are somewhere in the middle column and assume they are in the third.
Antivirus only
- Email filtering
- —
- Identity and MFA
- —
- Passwords
- —
- What may run
- Blocks known-bad files
- Endpoint behaviour
- Signature matching
- Web and DNS
- —
- Patching
- —
- Backups
- —
- Training
- —
- Alert review
- Nobody
- Containment
- —
- Insurance evidence
- —
Basic IT security
- Email filtering
- Whatever the mail platform includes
- Identity and MFA
- MFA if someone enabled it
- Passwords
- Down to each employee
- What may run
- Blocks known-bad files
- Endpoint behaviour
- Signature matching
- Web and DNS
- Sometimes at the firewall
- Patching
- When someone remembers
- Backups
- Usually configured, rarely tested
- Training
- —
- Alert review
- Whoever notices
- Containment
- Ad hoc
- Insurance evidence
- Assembled in a panic at renewal
Voipcom managed security
- Email filtering
- Anti-phishing, impersonation and BEC controls
- Identity and MFA
- Enforced, with conditional access and sign-in review
- Passwords
- Company vault, unique credentials, removed on exit
- What may run
- Allow-listing: unapproved software does not execute
- Endpoint behaviour
- Detection and response on behaviour
- Web and DNS
- Filtered, with policy applied off-network too
- Patching
- Scheduled and reported
- Backups
- Managed, with restores tested
- Training
- Awareness training and phishing simulations
- Alert review
- Reviewed by a person in business hours
- Containment
- Isolate, disable, stop the spread
- Insurance evidence
- Documented as a by-product of running it
How security is bought
There is no separate security price list. Security is part of both managed IT plans, because operating it separately from the IT is how gaps appear.
- Managed IT Essentials
- $85/seat
- Fully Managed IT
- $150/seat
- HIPAA control set
- +$50/IT seat
Essentials includes endpoint detection and response and policy management. Fully Managed adds application control, scheduled patching and managed backup with tested restores. Remediation of pre-existing problems and one-off projects are quoted separately.
Cyber insurance and compliance
Carriers increasingly ask for evidence rather than assurances. Running the controls produces that evidence as a by-product.
What we do
- Help you answer the questionnaire accurately
- Gather evidence: MFA coverage, endpoint protection, patch and backup records, training completion
- Implement controls a carrier requires
- Support HIPAA and PCI readiness, including the HIPAA control set
What we do not do
- Guarantee a policy is approved or a claim is paid
- Certify HIPAA or PCI compliance, or sign attestations
- Give legal advice
If you think you are compromised
Read this before you need it, because the first hour matters and the right first call may not be us.
- 1
Check your policy first
Most carriers require notification before you engage anyone. Using an unapproved responder can affect a claim.
- 2
Call us in parallel
We begin containment on the systems we manage — (480) 571-4454 in Arizona, (720) 449-7577 in Colorado.
- 3
We contain
Isolate devices, disable accounts, revoke sessions, stop the spread, preserve what we can.
- 4
We recover
Restore from verified backups and rebuild anything that cannot be trusted.
- 5
Specialists where needed
Formal forensic investigation and breach determination require a specialist firm. We are not one, and we work alongside whoever your insurer appoints.
Two-minute self-check
Ten questions worth being able to answer
This runs entirely in your browser. Nothing is sent anywhere, and nothing is stored — check the network tab if you like.
0 of 10
Tick what is true today. The result stays on this page.
This is a prompt for a conversation, not a compliance score, a certification or a vulnerability assessment.
By industry
What is actually at risk, by sector
The controls are largely the same. What changes is what an attacker is after and what an outage costs you.
-
Healthcare and dental
At risk: Patient records and practice-management systems that must be up during clinic hours.
Emphasis: Email security, access control, and the HIPAA control set where it applies.
-
Law firms
At risk: Privileged material and client funds, both attractive and both time-critical.
Emphasis: Impersonation defence, wire verification, and strict access review.
-
Accounting
At risk: Client financial data, concentrated into a filing season with no slack.
Emphasis: Identity hardening, tested backups, and training before peak season.
-
Insurance
At risk: Carrier portals and client records across a distributed team of agents.
Emphasis: MFA everywhere, managed passwords, and device control for remote staff.
-
Financial advisors
At risk: Client data and payment instructions — the classic wire-fraud target.
Emphasis: Out-of-band verification and email impersonation controls.
-
Professional services
At risk: Billable time is the product, so downtime has a directly calculable cost.
Emphasis: Prevention and fast containment, weighted toward keeping people working.
Regulated environments add obligations rather than replacing the fundamentals. We support readiness and documentation; we do not certify compliance.
Local
Two offices, two metros
Remote-first because it is faster; on-site when the problem is physical.
Arizona headquarters
Gilbert, AZ
1530 E Williams Field Rd, Suite 201Serving Phoenix and the East Valley
Colorado office
Greenwood Village, CO
7350 East Progress Place, Suite 100Serving Denver and the Front Range
What we are not claiming
No threat counts, attacks prevented, breaches stopped, response times, devices protected or recovery times appear on this page. We have no independently verified figures for those, and a security page built on unverifiable numbers is worth less than one without them. Our Google rating is 5.0 across 79 reviews — those are reviews of Voipcom overall, not security-specific case evidence, and we are not going to dress them up as one.
FAQ
Straight answers on security
We’re a small office. Are we really a target?
Yes, precisely because attackers automate. Size is invisible to a phishing bot; what matters is that you have wire authority, patient or client data, and busy people who click. Small firms are targeted because defenses are assumed to be weak.
Can you help with our cyber-insurance questionnaire?
Yes. The controls we deploy map directly to what insurers ask for (MFA, EDR, backups, training), and we help complete the questionnaire with evidence instead of guesses.
Does this include employee training?
Yes, short, regular awareness training plus simulated phishing. The human layer is where most attacks start, so we treat your staff as sensors, not liabilities.
What if we think we’ve already been compromised?
Call us first: (480) 571-4454. We help contain, investigate, and recover, then build the program that keeps it from happening twice.
Do you support HIPAA environments?
Yes, healthcare and dental practices are a core part of our client base. Controls, documentation, and the HIPAA-aware email, fax, and texting services all come from one accountable partner.
Find the gaps before someone else does
Book a free security assessment: we map your exposure and hand you the punch list, no strings.