Gilbert headquarters
Managed IT and IT support in Gilbert, from the team headquartered here
Voipcom runs the phones, the IT, the security and the network for Gilbert businesses — from an office on East Williams Field Road, not a support queue in another state. One team, accountable for all of it.
One provider across all five. The failures that cost the most happen in the gaps between vendors.
- Headquarters
- 1530 E Williams Field Rd, Suite 201
Gilbert, AZ 85295 Directions - Call the office
- (480) 571-4454
Mon–Fri 08:00–17:00
- Google reviews
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5.0 from 79 reviews
Read them - Coverage
- Gilbert, Chandler, Mesa, Queen Creek and the wider Phoenix metro. Same-day on-site when a problem needs hands on it.
One local partner
Five systems your business runs on
They are usually bought from five different companies. When something breaks in the seam between two of them, nobody owns it.
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Managed IT and help desk
- The problem
- Nobody owns the day-to-day, so small problems queue until they are big ones.
- What we run
- Monitoring, patching, endpoint protection, onboarding and offboarding, and the help desk itself.
- What you get
- One number to call, and the routine work happening whether or not anyone reports it.
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Cybersecurity
- The problem
- Protection is whatever was installed years ago, and nobody checks it still runs.
- What we run
- One baseline on every machine: application control, endpoint protection, mail filtering, MFA.
- What you get
- The same standard everywhere, not just on the machines someone remembered.
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Business phones
- The problem
- The phone vendor blames the network vendor, and the call quality stays bad.
- What we run
- Cloud phone system, number porting, auto attendants, queues, mobile and desktop apps.
- What you get
- One provider owning both ends of the call-quality argument.
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Network and internet
- The problem
- Wi-Fi drops in half the building, and one carrier fault closes the office.
- What we run
- Firewalls, switching, wireless coverage, carrier coordination and automatic failover.
- What you get
- A circuit failure becomes an inconvenience rather than a lost day.
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AI call intelligence
- The problem
- Managers have no idea what actually happens on customer calls.
- What we run
- Transcription, summaries and coaching on the calls you choose to enable it for.
- What you get
- Written recaps and coaching signal instead of hearsay about what was said.
Start here
What brought you here?
Pick the sentence closest to yours.
- “Our IT provider takes too long to respond” Managed IT
- “We have separate vendors for phones, internet and IT” One provider
- “We are worried about phishing or ransomware” Cybersecurity
- “New employees take too long to set up” Onboarding
- “Calls are missed or routed to the wrong person” Call routing
- “Our phone system does not suit remote staff” Business VoIP
- “We already have an IT person who needs backup” Co-managed IT
- “We handle patient records and need to be careful” HIPAA-aware email
Changing providers
How switching actually goes
Most businesses that call us already have a provider. The risky part is documentation, not technology.
- 01
Technology review
We look at what you run, what it costs and where the risk sits. You keep the findings.
- 02
Inventory and access
Every device, licence and administrative account — including the ones nobody has thought about.
- 03
Transition plan
What changes, in what order, and which steps carry a service window.
- 04
Porting and preparation
Numbers are ported and the phone system is built in parallel with your current one still running.
- 05
Security deployment
Monitoring and the endpoint baseline roll out before we take responsibility.
- 06
User setup
Devices enrolled, apps installed, and a short session so nobody is guessing on day one.
- 07
Cutover
The switch itself, scheduled when it costs you least. We do not promise zero downtime.
- 08
Ongoing support
The help desk opens, and the quarterly review cycle begins.
Some cutover steps carry a service window, and anyone who promises otherwise has not done many of these. What we commit to is telling you which steps carry a risk and when they are scheduled.
Proof
What businesses say about Voipcom
5.0 across 79 verified Google reviews. Google does not record which office a reviewer worked with, so these are labelled as what they are — reviews of Voipcom, not certified Gilbert customers.
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The service I receive from Voipcom is top notch. Quick response and always have the answer. They don't waste anytime - just get the job done!
W. Scott Lawler Google Review
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Great product, great customer service. We've used the service for over a month now and we are still learning all the great options it offers. Easy to use. Transition from old system was seamless.
Dan Jackson Google Review
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This team is so responsive! They are trustworthy, and have the best customer service! David is always helpful and great to work with!
Karen Gil Google Review
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Great customer service - even after 5:00 on a Friday, I got an immediate response and my issue was quickly resolved!
Pam Molnar Google Review
The office
A real address on East Williams Field Road
This is the address on our Google Business Profile and the one on our invoices. It is where the Arizona team works, and it is a fifteen-minute drive from most of Gilbert, Chandler and south Mesa — which is what makes same-day on-site support realistic rather than a marketing line.
- Address
-
Voipcom
1530 E Williams Field Rd, Suite 201
Gilbert, AZ 85295 - Phone
- (480) 571-4454
- Hours
- Monday to Friday, 08:00–17:00. Automated monitoring runs continuously.
Service area from this office
Approximate drive times, not a coverage guarantee.
- Gilbert Local
- Chandler ~10 min
- Mesa ~15 min
- Queen Creek ~20 min
- Tempe ~20 min
- Scottsdale / Phoenix ~30–40 min
Remote support reaches a laptop anywhere in the US. On-site is centred on the East Valley and the wider Phoenix metro.
FAQ
Straight answers for Gilbert businesses
Is Voipcom actually located in Gilbert?
Yes. 1530 E Williams Field Rd, Suite 201, Gilbert, AZ 85295 is our headquarters and the address on our Google Business Profile — not a mailbox or a coworking desk. It is also where our Arizona team works.
Do you provide on-site IT support in Gilbert?
Yes. Most issues are solved remotely because it is faster, but when a problem needs hands on the equipment we dispatch same-day locally across Gilbert and the wider East Valley.
What does managed IT cost?
Managed IT Essentials is $85 per seat per month and Fully Managed IT is $150 per seat per month. A seat is a person you want supported. Hardware, software licences, servers, network devices and project work are quoted separately.
Can Voipcom replace our current IT provider?
Yes, and most new clients are switching rather than starting fresh. The transition begins with discovery and an inventory of administrative access, then documentation and coordination with the outgoing provider before the help desk opens to your staff.
Can you work alongside our internal IT employee?
That is the co-managed model: your IT lead keeps ownership while we add tooling, patching capacity and an escalation bench.
Can Voipcom manage both the phones and the IT?
Yes, and that is the main reason businesses call us. We are the phone provider and the IT provider, so there is no handoff between two companies when call quality depends on the network.
Can we keep our existing phone numbers?
Yes. Numbers are ported across, and the new system is built and tested in parallel while your current one keeps running.
Do you support remote and hybrid staff?
Yes. Monitoring, patching, security policy and the help desk all reach a laptop wherever it is. Same-day on-site support is centred on the Phoenix metro.
What are your support hours?
The help desk is staffed Monday to Friday, 08:00–17:00 local time. Automated monitoring, patching and security enforcement run continuously outside those hours.
Do you work with healthcare practices?
Yes. A HIPAA control set is available at $50 per IT seat per month on top of the managed plan. We support compliance readiness and operational controls; the obligation itself stays with your practice.
Talk to the Gilbert team
A technology review takes a couple of conversations and some read-only access. You get an inventory of what you have, where the risk sits and what it should cost — written down, and yours to keep whether or not you hire us.
Or build a quote and see pricing first.