Managed IT services for Phoenix and Denver businesses

Managed IT services means an outside provider takes ongoing responsibility for an agreed scope of your technology — your users, computers, help desk, updates, security, backups and planning — for a predictable recurring fee instead of hourly invoices. The provider does the routine work that keeps a company running, so you get the function of an IT department without hiring and managing one.

An MSP runs the day-to-day operation of your technology: enrolling and securing new devices, keeping software patched, monitoring systems, answering the help desk, verifying that backups restore, administering Microsoft 365, documenting the environment, and meeting periodically to plan what comes next. Work outside that steady scope — a server replacement, an office move, a major migration — is quoted as its own project.

The $150 per-seat plan covers proactive monitoring of endpoints, servers and network gear; unlimited help desk with no per-ticket billing; operating system and application patching on a schedule; the ZeroTrust application allow-listing baseline; managed backups with tested restores; and quarterly vCIO strategy reviews covering budget and roadmap.

Voipcom publishes two per-seat plans: Managed IT Essentials at $85 per seat per month, covering unlimited support, remote monitoring and management, standard endpoint detection and response, and update and policy management; and Fully Managed IT at $150 per seat per month, which adds patching, the ZeroTrust baseline, managed backup and vCIO strategy. Co-managed IT is scoped to your internal team rather than sold at a list price.

A seat is a person you want us to support — the employee, their account and the computer they work on. Billing follows people rather than devices, so a user with both a laptop and a desktop is one seat. Servers, network equipment and any HIPAA control set are scoped separately from the per-seat price.

Security is part of how the IT is run, not a separate purchase. Fully Managed IT includes the ZeroTrust application allow-listing and ringfencing baseline on every endpoint, scheduled patching, and managed backups with tested restores. Essentials includes standard endpoint detection and response. Controls specific to a regulated environment, such as the HIPAA control set at $50 per IT seat per month, are quoted on top.

Administering your Microsoft 365 tenant is part of managed IT: account creation and removal, licence assignment, security hardening such as conditional access and MFA, and Teams and SharePoint structure. Your Microsoft subscription fees are a separate cost, and larger pieces of work such as a tenant migration from Google Workspace or on-premises Exchange are scoped as their own project.

No. Laptops, desktops, servers, phones and networking equipment are purchased or rented separately — we source, configure, deploy and refresh them, and the equipment itself is quoted from the hardware catalogue. The per-seat price covers managing the hardware, not buying it.

Most issues are resolved remotely, which is faster for everyone. When a problem genuinely needs hands on the equipment, we dispatch same-day local support to businesses in the Phoenix and Denver metros from our Gilbert and Greenwood Village offices.

Your team contacts us as often as they need with no per-ticket billing and no support hours to draw down. That pricing model matters: when support costs nothing to use, small problems get reported before they become outages. It covers the managed scope during our published business hours, Monday to Friday, 8am to 5pm local time. Automated monitoring runs continuously outside those hours.

Major one-time projects — office buildouts, large migrations, new cabling, new infrastructure and server replacements — are scoped and quoted separately before any work starts. Hardware and software licences are billed separately. Compliance control sets beyond the managed scope, and remediation of serious pre-existing problems found during onboarding, are quoted rather than absorbed.

No. We meet your stack where it is, and standardize only where it genuinely reduces risk or cost. Line-of-business apps stay; unmanaged chaos goes.

Yes, and most new clients are switching rather than starting fresh. Transition begins with discovery and an inventory of administrative access, then documentation, coordination with the outgoing provider, a review of the security and backup tools already in place, and deployment of monitoring before the help desk opens to your staff. Anything urgent found along the way is raised immediately rather than held for the roadmap.

That’s our co-managed model: your IT lead keeps ownership while we add the tooling, patching muscle, and an escalation bench. See Co-Managed IT.

The sweet spot is roughly 10 to 200 seats, big enough to need real IT, not big enough to staff a full department. Smaller offices usually start with phones plus a security bundle and grow into full management.

Yes. The service works anywhere in the US — monitoring, patching, security policy and help desk all reach a laptop wherever it is. Our hands-on install work and same-day on-site help are centred on the Phoenix and Denver metros, and remote staff elsewhere are fully supported.