Terms of Service

These Terms of Service ("Terms") are an agreement between you and Voipcom ("Voipcom," "we," "us") governing your use of the voipcom.network website and, except where a signed agreement says otherwise, the Voipcom services. Please read them; Section 4 contains an important notice about 911 dialing over VoIP that we want every customer to understand.

1. Acceptance and scope

By using this website, submitting a form, creating an account, or using any Voipcom service, you accept these Terms. If you use the services on behalf of an organization, you represent that you have authority to bind that organization, and "you" means the organization.

Order of precedence: subscribed services are typically governed by a signed service agreement, quote, or order form, and where those documents conflict with these Terms, the signed documents control. These Terms fill the gaps and govern website use and any service use not covered by a signed agreement. The Privacy Policy, the SMS / MMS Content Policies, and any executed Business Associate Agreement are part of the agreement between us.

2. Eligibility and accounts

• The services are offered to businesses and business users, and you must be at least 18 years old.
• You agree to provide accurate account, contact, and emergency-address information and to keep it current. Some obligations, including E911 routing, depend on the accuracy of what you give us.
• You are responsible for safeguarding credentials for your accounts and devices, for activity that occurs under them, and for promptly telling us about any suspected unauthorized use. Toll fraud from compromised customer credentials or equipment is billable to the account; we monitor for it and will work with you, but we cannot absorb charges that carriers bill us for traffic your systems originated.

3. The services

Voipcom provides, depending on what you purchase:

• Voice and unified communications: cloud business phone service, calling features, mobile and desktop apps, SMS/MMS, cloud faxing, and related features.
• Managed IT and security: monitoring, help desk, patching, security tooling, backup management, Microsoft 365 administration, network and hardware services, as described in your agreement.
• Voipcom AI: optional call transcription, analysis, scoring, coaching, alerting, and CRM synchronization for your calls.

Service descriptions on this website are summaries for general information. The authoritative description of what your organization receives, including any service levels, is your quote or service agreement. Pricing shown on the site may change and binds neither party until written in a quote or order.

4. Important 911 / E911 notice

VoIP 911 service works differently from traditional landline 911, and it has limitations you must understand and communicate to everyone who uses your phones.

• Power and internet outages: VoIP phones do not work without power and a working internet connection. During an outage at your location, 911 calls from your VoIP phones may not be possible. Keep an alternative (such as a mobile phone) available.
• Registered location: 911 calls are routed, and your address is presented to dispatchers, based on the service address registered for each line or device. If you move a device, including taking a softphone or app to another location, without updating its registered address with us, 911 calls may be routed to the wrong emergency center or show the wrong address. You must keep registered locations current for every device and notify us before moving equipment.
• Apps and remote use: calls placed from mobile or desktop apps may not transmit your actual physical location. When dialing 911 from a mobile device, using the device's native dialer is generally the most reliable option.
• Multi-line systems: we configure direct 911 dialing and on-site notification in line with Kari's Law, and dispatchable location information in line with RAY BAUM'S Act, based on the location information you provide and maintain with us.

You agree to inform all users of your phone system of these limitations, and we recommend placing labels on or near VoIP phones stating that 911 service may be limited or unavailable during outages. To update a registered E911 address, contact us at (480) 571-4454 or info@voipcom.network, and the change takes effect once confirmed by us.

5. Acceptable use

You agree not to use the website or services to:

• Violate any law or regulation, or infringe anyone's rights.
• Send spam or unsolicited communications, place illegal robocalls, spoof caller ID with intent to defraud or harm, or violate the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, CAN-SPAM, or do-not-call rules.
• Engage in traffic pumping, toll fraud, auto-dialed high-volume calling inconsistent with ordinary business use, or resale of the services without our written agreement.
• Transmit malware, attempt unauthorized access to any system, or interfere with service operation.
• Harass, threaten, or defraud others.

We may suspend or restrict service immediately, with notice as practicable, where we reasonably believe continued service poses a legal, security, fraud, or network risk. Ordinary business calling patterns are never affected by this section.

6. Messaging compliance (SMS/MMS)

Business text messaging is regulated by carriers and by law. You are responsible for obtaining and documenting proper consent from your message recipients, honoring opt-outs immediately, and following the SMS / MMS Content Policies, which include carrier-prohibited content categories (such as SHAFT content) and campaign registration requirements (10DLC). We register campaigns with carriers on your behalf based on information you provide; inaccurate registration information or non-compliant messaging can result in carrier filtering, fines passed through from carriers, or suspension of messaging features.

7. Call recording and AI consent responsibilities

Recording and AI analysis features are tools you configure. Laws on recording vary: some states require all-party consent, and some industries impose additional notice requirements. You are responsible for using these features lawfully for your calls, including any announcements, consents, employee notices, or policy disclosures required in your jurisdictions. AI-generated transcripts, summaries, and scores are produced by statistical models and can contain errors; they are decision support for your team, not a verbatim legal record, and you should verify before relying on them for consequential decisions.

8. Orders, fees, billing, and taxes

• Billing: recurring service fees are billed in advance on a monthly cycle unless your agreement says otherwise; usage-based charges (such as toll or international calling) are billed in arrears.
• Taxes and fees: our recurring service prices include applicable taxes and surcharges; E911 fees are itemized as a separate line on your invoice.
• Payment and late amounts: invoices are due on the terms stated on them. Past-due balances may accrue a late charge, and continued non-payment after notice may lead to suspension and then termination for default. We re-activate promptly when the account is brought current.
• Disputes: bill disputes raised in good faith within 60 days of the invoice date will be investigated, and undisputed portions remain payable.
• Price changes: we will give at least 30 days' notice before increasing recurring rates outside the terms of a signed agreement.

9. Equipment

• Purchased equipment is yours on payment; manufacturer warranties apply, and we assist with warranty service for equipment we sold you.
• Rented equipment remains Voipcom property, must be used with reasonable care, and must be returned in working order (normal wear excepted) within 30 days of service termination, or its replacement cost will be invoiced.
• You are responsible for providing suitable power, network, and internet service for the equipment unless your agreement includes them.

10. Phone numbers and porting

Numbers you bring to us or that we provision for your active service are yours to keep using and to port away, consistent with FCC porting rules. We process port-out requests without obstruction; account verification is required, and outstanding undisputed balances remain payable. When porting to us, you must keep your old service active until the port completes, and we coordinate the cutover so calls are not missed.

11. Your data and our license to process it

Your business data, including your call recordings, transcripts, messages, faxes, contacts, and documents, belongs to you. You grant us a limited license to host, process, transmit, and display it solely to provide and support the services, as described in the Privacy Policy. We may use aggregated, de-identified operational data (such as platform performance metrics) to operate and improve the services; we do not use your content to train foundation AI models, and we never sell it. On termination, you may request an export of your data within 30 days, after which we delete it from production systems on our standard schedule.

12. Intellectual property

The Voipcom platform, software, website, documentation, and branding are owned by Voipcom or its licensors and are protected by law. We grant you a non-exclusive, non-transferable right to use them as part of the services during your subscription. You may not copy, modify, reverse engineer, or create derivative works from them except as the law allows notwithstanding this clause. Third-party names and logos shown on this site (including CRM and software products we integrate with) belong to their respective owners and appear for identification only; no endorsement is implied. Feedback you choose to give us about the services may be used by us without obligation.

13. Third-party services and integrations

The services interoperate with third-party products you choose to connect: CRMs (such as Zoho, Salesforce, AccuLynx, AgencyBloc, and Jobber), Microsoft 365, browser extension stores, and your internet service. Your use of those products is governed by their terms, and their availability, APIs, and behavior are outside our control. If a provider changes or discontinues an interface we integrate with, we will use reasonable efforts to adapt, but we are not responsible for the third party's acts or omissions. The Voipcom Jobber Integration Terms additionally govern that integration.

14. Confidentiality

Each of us agrees to protect the other's non-public business information received in the relationship, to use it only for the relationship, and to disclose it only to people who need it and are bound to protect it, or when required by law. This obligation survives termination for three years; trade secrets are protected for as long as the law protects them.

15. Term, suspension, and termination

• Term: service terms and renewal are stated in your agreement or order. Website use is at-will.
• Suspension: we may suspend services for non-payment after notice, for a security or fraud event (Section 5), or where required by a carrier, court, or regulator.
• Termination for cause: either party may terminate if the other materially breaches and fails to cure within 30 days of written notice.
• Effect: on termination, unpaid fees through the termination date become due, rented equipment must be returned (Section 9), numbers may be ported out (Section 10), and data export is available for 30 days (Section 11). Sections that by their nature survive (including 11, 12, 14, 16, 17, 18, and 19) survive.

16. Disclaimers

Except as expressly stated in a signed agreement or service-level commitment, the website and services are provided "as is" and "as available," and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant that the services will be uninterrupted or error-free: telecommunications depend on networks, carriers, power, and internet service beyond any provider's control. Website content is for general information and may contain inaccuracies; it is not legal, compliance, or professional advice.

17. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility; and (b) Voipcom's total aggregate liability arising out of or related to the services or these Terms is limited to the amounts you paid to Voipcom for the affected services in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations, to either party's indemnification obligations, or to liability that cannot be limited by law. You acknowledge the E911 limitations in Section 4, and, to the extent permitted by law, agree that Voipcom is not liable for the unavailability or misrouting of emergency calls caused by outages, misconfigured or outdated registered locations, or use of the services contrary to Section 4. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

18. Indemnification

You will defend and indemnify Voipcom against third-party claims, fines, and penalties arising from your content, your violation of law in using the services (including TCPA, telemarketing, and recording-consent laws), or your breach of Sections 5, 6, or 7. We will defend and indemnify you against third-party claims that the Voipcom platform, as provided by us and used as permitted, infringes a United States patent, copyright, or trademark, provided you promptly notify us and allow us to control the defense.

19. Governing law and disputes

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Before filing any claim, the parties agree to attempt in good faith to resolve the dispute through direct discussion for 30 days after written notice of it. Disputes that are not resolved will be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and each party consents to their jurisdiction. Each party waives trial by jury to the extent permitted by law.

20. Changes to these terms

We may update these Terms from time to time. The current version is always at this page with its effective date at the top, and material changes affecting active clients will be notified by email or through the service at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. Changes do not modify a signed agreement during its current term except as that agreement allows.

21. General provisions

• Entire agreement: these Terms, the policies they reference, and your signed agreements are the entire agreement and supersede prior discussions on the subject.
• Severability and waiver: if a provision is unenforceable, the rest remains in effect; failure to enforce a provision is not a waiver of it.
• Assignment: you may not assign these Terms without our written consent, not to be unreasonably withheld; we may assign to an affiliate or in connection with a merger or sale.
• Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control, including carrier and internet failures, power outages, natural disasters, and governmental action, except for payment obligations.
• Notices: formal notices to Voipcom go to info@voipcom.network or our Gilbert address below; notices to you go to your account email or address of record.
• No third-party beneficiaries; nothing in these Terms creates rights in anyone other than the parties.

22. Contact

Voipcom · 1530 E Williams Field Rd, Suite 201, Gilbert, AZ 85295 · (480) 571-4454 · info@voipcom.network

Denver office: 7350 East Progress Place, Suite 100, Greenwood Village, CO 80111 · (720) 449-7577