IT Services
IT services for Phoenix and Denver companies
Help desk, cybersecurity, Microsoft 365, cloud, backup and networks — pick the pieces you need, or hand us the whole stack with fully managed IT.
- Managed IT
- Cybersecurity
- Help Desk
- Microsoft 365
- Cloud
- VoIP
- Phoenix & Denver
- Same-Day Local Response
The business IT control plane
What one provider operates on your behalf. A map of the service, not a view of a live system.
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People and support
Onboarding, offboarding and the help desk your team actually calls.
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Devices and identity
Laptops, accounts and access, enrolled and governed by one policy.
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Microsoft 365 and cloud
Tenant administration, licensing and the apps work lives in.
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Network and connectivity
Firewalls, wi-fi, switching and failover internet across your sites.
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Security and backup
The baseline on every machine, and restores that get tested.
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Phones and messaging
Business voice, Teams calling and texting, from the same provider.
One operator across every layer
One number to call
Start here
What brought you here?
Pick the sentence closest to yours. Each one goes straight to the service that answers it.
- “Our IT provider is too slow” Fully managed IT
- “We are worried about a cyberattack” Cybersecurity
- “We have IT staff but not enough capacity” Co-managed IT
- “Microsoft 365 is unmanaged” Microsoft 365
- “Our network or Wi-Fi is unreliable” Network infrastructure
- “We are not sure our backups work” Backup and recovery
- “We are opening or moving an office” Talk to the team
- “We have too many technology vendors” One provider
- “Our phone and IT vendors blame each other” Phones and IT together
- “We handle patient or client records” HIPAA-compliant email
- “We need predictable IT costs” Per-seat pricing
- “An outage would stop us trading” Backup internet
The business IT control plane
Nine layers, and none of them fail alone
Technology problems rarely stay in their own lane. Choose a layer to see what breaks, what Voipcom runs, and which other layers get dragged along.
People and support
- What goes wrong
- A new hire waits days for a working laptop, or a leaver keeps their email for a month.
- What Voipcom runs
- Onboarding and offboarding run as one checklist across identity, device, mail and phone.
- What you get
- Staff are productive on day one and access ends on the last day.
When this fails it also hits: Identity and access · Endpoints and hardware · Microsoft 365 and cloud · Phones and collaboration
Identity and access
- What goes wrong
- Shared logins, no MFA, and permissions that only ever accumulate.
- What Voipcom runs
- Accounts, MFA, conditional access and periodic review of who can reach what.
- What you get
- A stolen password stops being a company-wide event.
When this fails it also hits: Microsoft 365 and cloud · Cybersecurity controls · People and support
Endpoints and hardware
- What goes wrong
- Machines age out unnoticed, patches slip, and unvetted software installs itself.
- What Voipcom runs
- Enrolment, patching, endpoint protection and a replacement cycle you can budget for.
- What you get
- Hardware is replaced on a plan instead of in an emergency.
When this fails it also hits: Cybersecurity controls · People and support · Backup and recovery
Microsoft 365 and cloud
- What goes wrong
- Licences drift, sharing is wide open, and nobody owns the tenant.
- What Voipcom runs
- Tenant administration, licence fit, security hardening and Teams and SharePoint structure.
- What you get
- You pay for what you use and the tenant is configured deliberately.
When this fails it also hits: Identity and access · Cybersecurity controls · Phones and collaboration
Cybersecurity controls
- What goes wrong
- Protection is whatever was installed years ago, and nobody checks it still runs.
- What Voipcom runs
- One baseline on every machine: application control, endpoint protection, mail filtering, patching.
- What you get
- The same standard applies everywhere, not just on the machines someone remembered.
When this fails it also hits: Endpoints and hardware · Identity and access · Microsoft 365 and cloud · Backup and recovery
Network, Wi-Fi and internet
- What goes wrong
- Wi-Fi drops in half the building and one carrier fault takes the office offline.
- What Voipcom runs
- Firewalls, switching, wireless coverage, carrier coordination and automatic failover.
- What you get
- A circuit failure becomes an inconvenience rather than a closed day.
When this fails it also hits: Microsoft 365 and cloud · Phones and collaboration · Backup and recovery
Phones and collaboration
- What goes wrong
- The phone vendor blames the network vendor, and the call quality stays bad.
- What Voipcom runs
- Business voice, Teams calling and texting, run by the same team that runs the network.
- What you get
- One provider owns both ends of the call-quality argument.
When this fails it also hits: Network, Wi-Fi and internet · Microsoft 365 and cloud
Backup and recovery
- What goes wrong
- Backups report success for months and nobody discovers otherwise until a restore is needed.
- What Voipcom runs
- Managed backups with restores actually tested, plus a documented recovery order.
- What you get
- A bad day is a restore rather than a negotiation.
When this fails it also hits: Endpoints and hardware · Microsoft 365 and cloud · Cybersecurity controls
Strategy and lifecycle
- What goes wrong
- Technology spending is a series of surprises and nobody can say what next year costs.
- What Voipcom runs
- Documentation kept current, quarterly review of risk and spend, and a refresh roadmap.
- What you get
- Leadership can plan technology instead of reacting to it.
When this fails it also hits: Endpoints and hardware · Cybersecurity controls · Backup and recovery
The reactive-IT risk register
What breaks when IT only reacts
None of these are emergencies — until they are. This is the quiet damage of break-fix IT.
Tickets pile up and users wait
Small problems queue behind big ones, and productivity quietly bleeds while everyone "works around it."
Patches, backups, and checks get missed
The routine work that prevents disasters is the first thing skipped when IT is only reactive.
Four vendors, zero accountability
Phones, IT, security, and internet split across companies that all point at each other when something breaks.
M365 and user access drift
Licenses accumulate, ex-employees keep access, and cloud apps get configured once and never reviewed.
Unknown apps run unchecked
Endpoints accumulate software nobody vetted — every install a potential door.
Leadership flies blind
Nobody can say which systems are healthy, which are exposed, or whether the spend is right.
The fix isn't a faster fire truck — it's a partner who does the boring work on schedule. Book a free assessment
The IT service hub
Pick what you need, or hand us the whole stack
Every service below is available standalone or bundled under one predictable monthly agreement. One throat to choke, in the best way.
Core IT
Managed IT Solutions
Proactive monitoring, help desk, and infrastructure management with predictable monthly pricing.
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IT Support & Help Desk
Fast, unlimited help desk from local techs — remote and on-site, no per-ticket billing.
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Co-Managed IT
Augment your internal IT team with our tools, monitoring, and escalation bench.
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IT Consulting
A free technology assessment, a prioritised roadmap, and a team that implements what it recommends.
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Security & Continuity
Cybersecurity Services
Endpoint protection, network security, ZeroTrust, and compliance frameworks.
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Backup & Disaster Recovery
Verified data backups, tested restores, and ransomware recovery — distinct from internet failover.
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HIPAA-Compliant Email
Encrypted, compliant email for healthcare and other regulated practices.
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Cloud & Collaboration
Microsoft 365 Solutions
Migration, licensing, security hardening, and day-2 management for M365.
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Microsoft Teams Integration
Your business phone system inside Teams: one app for chat, meetings, and calls.
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Cloud Solutions
Cloud migration and management that fits how your team actually works.
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Network & Hardware
Network Infrastructure
Design, cabling, hardware, and support for cloud-ready networks.
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Hardware Solutions
Procurement and lifecycle management: we source, deploy, and maintain everything.
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Backup Internet
Automatic failover connectivity so phones and payments survive an outage.
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The one-provider difference
Six vendors, or one accountable team
The cost of fragmented IT is rarely the invoices. It is the hours someone inside your business spends being the switchboard between suppliers.
The usual arrangement
- 1 Phone provider
- 2 Internet carrier
- 3 IT support vendor
- 4 Cybersecurity vendor
- 5 Microsoft 365 reseller
- 6 Hardware supplier
- 7 Someone internal coordinating all six
Every boundary between two of these is a place where a problem can sit unowned.
With Voipcom
- One accountable local team
- One escalation path
- One documented environment
- One technology roadmap
- One monthly bill
Voipcom is the phone company and the IT provider. That is not a partnership or a resale arrangement — it removes the handoff entirely.
Which engagement fits
Who owns what, under each model
The useful question is not which package is best, but which parts you want to stop owning.
Fully managed
- Best fit
- No internal IT, 10–200 seats
- Help desk
- Voipcom
- Endpoints
- Voipcom
- Security
- Voipcom
- Microsoft 365
- Voipcom
- Network
- Voipcom
- Strategy
- Quarterly vCIO review
- Internal IT needed
- None
- Pricing
- $150 per seat / month
- Next step
- Free IT assessment
Co-managed
- Best fit
- You have internal IT to extend
- Help desk
- Your lead, our bench behind
- Endpoints
- Shared by agreement
- Security
- Voipcom tooling
- Microsoft 365
- Shared by agreement
- Network
- Shared by agreement
- Strategy
- Joint planning
- Internal IT needed
- Yes, at least one person
- Pricing
- Scoped to your team
- Next step
- Capacity conversation
Security-first
- Best fit
- Controls are the urgent gap
- Help desk
- Not included
- Endpoints
- Voipcom, security only
- Security
- Voipcom
- Microsoft 365
- Hardening only
- Network
- Firewall only
- Strategy
- Security roadmap
- Internal IT needed
- Helpful, not required
- Pricing
- Scoped to the control set
- Next step
- Security review
Project work
- Best fit
- A defined piece of work
- Help desk
- Not included
- Endpoints
- In scope only
- Security
- In scope only
- Microsoft 365
- In scope only
- Network
- In scope only
- Strategy
- Handover at completion
- Internal IT needed
- None
- Pricing
- Quoted per project
- Next step
- Scoping call
How the service runs
Managed delivery is a cycle, not a launch
Onboarding is the first pass. After that the same eight steps repeat, which is what stops an environment drifting back to where it started.
- 01
Assess
Count what exists and find what is exposed.
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Document
Write the environment down so knowledge is not in one head.
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Standardize
Bring machines and settings onto one baseline.
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Secure
Apply the controls, then verify they are actually running.
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Monitor
Watch continuously so problems surface before users do.
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Support
Answer the help desk and resolve the day-to-day.
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Review
Quarterly: what broke, what it cost, what changed.
- 08
Improve
Fix root causes and fund the next refresh deliberately.
The cycle is the same whether you take fully managed IT or co-managed IT — what changes is who performs each step.
What IT costs with Voipcom
$85
per seat / month, to start
Managed IT Essentials covers unlimited support, monitoring and endpoint protection. Fully Managed IT is $150 per seat and adds patching, application control, backup verification and quarterly strategy. Individual services are quoted on their own if you need less than the whole stack.
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Unlimited help desk support included
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ZeroTrust security platform on every endpoint
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Patching, monitoring & backup verification
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Same-day local response, Phoenix & Denver
Start with the map
Not sure what your stack needs? That's the point of the assessment
Free, and useful even if you never hire us: we map what you have, what's at risk, and what it should cost.
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Map your current stack
Devices, users, licenses, network, phones, backups — what you actually have.
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Identify what's at risk
Aging hardware, access gaps, backup holes, endpoint exposure, support bottlenecks.
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Recommend the right shape
Standalone services or a bundled managed plan — whichever your situation calls for.
- 4
Prioritize quick wins
What to fix now, what to schedule, what to budget for next year.
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Set the predictable path
A monthly support plan you can forecast.
Local, not a call center
IT support with a Phoenix and a Denver address
Remote-first for speed, local when hands are needed — the same team that answers the help desk can be at your office.
Phoenix Metro
Gilbert HQ (Phoenix Metro)
1530 E Williams Field Rd, Suite 201 · Gilbert, AZ 85295
Managed IT services and IT support for Phoenix, Gilbert, Mesa, Chandler, Tempe, and the East Valley.
(480) 571-4454 Same-day local response
Denver Front Range
Denver Office (Front Range)
7350 East Progress Place, Suite 100 · Greenwood Village, CO 80111
Managed IT services and IT support for Denver, Greenwood Village, and the Front Range.
(720) 449-7577 Same-day local response
Security-first, always
Cybersecurity isn't an add-on — it's how the IT is run
Every managed seat gets the same posture: endpoints controlled, patches applied, backups verified, access reviewed. It reduces risk instead of promising miracles.
Endpoint protection & ZeroTrust
Unknown applications blocked by default on every managed endpoint.
Patch management
Updates applied on schedule and verified — not left to chance.
Backup verification
Backups checked and restores tested, so recovery is a plan and not a hope.
User access management
Offboarding that closes accounts as reliably as onboarding opens them.
Cloud account security
Microsoft 365 hardening and ongoing review, not set-and-forget.
Security monitoring
24/7 automated monitoring and alerting, with same-day response from local technicians.
Perfect security doesn't exist; disciplined security does. These controls run on every managed seat, kept current by the team already running your IT. Explore cybersecurity services
The part most MSPs can't do
Most MSPs don't run phones. Most phone companies don't run IT.
Voipcom does both — plus the AI layer on top. Phones, IT, cybersecurity, cloud tools, and AI call intelligence — one team accountable for all of it.
What you actually get
The boring, wonderful result of proactive IT
Less firefighting, fewer surprises — IT that's handled before you notice.
Fewer recurring IT issues
Faster help desk response
Patching and backups that actually happen
Stronger endpoint security
Microsoft 365 under control
One vendor instead of four
An IT budget you can forecast
Clear visibility into risk
Less downtime from preventable problems
FAQ
Straight answers on business IT
What are managed IT services?
Managed IT means a partner proactively runs your technology — monitoring, patching, security, backups, and help desk — for a predictable monthly price, instead of billing you hourly after things break.
How much does managed IT support cost with Voipcom?
Complete IT and security at $150 per seat: unlimited help desk with no per-ticket billing, ZeroTrust security platform on every endpoint, patching, monitoring, and same-day local response in Phoenix and Denver.
Does Voipcom provide IT support in Phoenix and Denver?
Yes — local teams in the Phoenix metro (Gilbert HQ) and the Denver Front Range (Greenwood Village), supporting businesses remotely and on-site with same-day local response.
Can Voipcom manage both phones and IT?
Yes — that's the point. Voipcom runs business VoIP, Microsoft Teams calling, IT support, cybersecurity, and internet coordination under one roof, so phone and IT problems stop bouncing between vendors.
What is co-managed IT?
Co-managed IT backs your internal IT staff with Voipcom's tools, monitoring, escalation bench, and cybersecurity — your team keeps control and gains capacity.
Can Voipcom help with Microsoft 365?
Yes — migration, licensing, security hardening, and ongoing day-2 management of Microsoft 365, including Teams phone integration.
What is included in a free IT assessment?
We map what you have, what's at risk, and what it should cost — devices, users, network, backups, and phones — then recommend standalone services or a bundled plan, with quick wins prioritized.
Does Voipcom support remote and on-site users?
Both. Help desk support is remote-first for speed, with local technicians in Phoenix and Denver for on-site work when hands are needed.
Free assessment
Know what's healthy, what's risky, and what IT should cost
One assessment, one map of your whole stack — then you decide: standalone services, the full $150/seat plan, or nothing at all. Either way, you'll know where you stand.
- Local Phoenix & Denver technicians
- Every layer mapped, risks flagged
- Quick wins separated from next year's budget
- The map is yours to keep, whoever you hire
You can also reach the team in writing — contact sales.