Call recording that holds up when it matters
When a deal, a dispute, or an audit turns on what was actually said, memory isn’t enough. Voipcom business call recording captures, stores, and retrieves every conversation, with the retention and consent controls regulated industries actually need.
How it works
From first call to fully handled
No rip-and-replace projects. We meet your stack where it is.
Configure
We set what gets recorded, by user, department, or queue, plus consent announcements and the retention window your industry requires.
Secure
Recordings land in encrypted, access-controlled storage, tied to the right contact and searchable by number, date, agent, or keyword.
Review
Pull any call in seconds for QA, training, or an audit, and layer Voipcom AI on to score and summarize every conversation automatically.
Why it matters
A recording you can’t find, or can’t trust, is worthless
Plenty of phone systems can record a call. Far fewer give you searchable storage, defensible retention windows, and the consent handling that legal, healthcare, and finance offices are held to. When a regulator, a client, or opposing counsel asks for the file, “we think we have it somewhere” is not an answer.
Voipcom treats recording as a compliance and quality tool, not a checkbox. Recordings are encrypted, access-controlled, retained on the schedule your industry requires, and retrievable in seconds. Layer Voipcom AI on top and every recording also gets a transcript, a summary, and a quality score, so the same archive that protects you also coaches your team.
$10
per month, add it to any seat
Encrypted
storage with role-based access
Retention
windows set to your compliance needs
AI-ready
transcripts, summaries, and scoring
Call recording compliance for regulated industries
For legal, healthcare, and finance offices, recording isn’t just a nice-to-have, it intersects with rules on consent, data security, and retention. Some states require all parties to consent before a call is recorded; HIPAA and financial regulators expect access controls and defensible retention on anything that touches sensitive client or patient information. A recording you captured improperly, or can’t produce on request, can become a bigger liability than not recording at all.
Voipcom builds compliance into the service rather than leaving it to you. We configure consent announcements and per-state settings, encrypt and access-control the archive, set retention windows to your policy with automatic purge and legal hold, and log every access. The result is a recording program your compliance team can stand behind, and that pairs with Voipcom AI to add transcripts, summaries, and quality scores on top.
What we offer
Recording, retention, and review in one place
Built for the offices that have to prove what was said, and the teams that want to get better at saying it.
Automatic Call Recording
Record inbound and outbound calls automatically, by user, department, or queue, with no button for anyone to forget.
Secure, Searchable Storage
Recordings are encrypted at rest, tied to the contact and call record, and findable by number, date, agent, or keyword.
Retention & Legal Hold
Set retention windows to match your industry, auto-purge on schedule, and place legal holds when a matter is open.
Consent & Announcement Handling
Configurable recording notifications and per-state consent settings so calls are captured the right way from the first second.
Role-Based Access & Audit Logs
Control who can play, download, or export, and log every access so the archive itself is defensible.
AI Scoring on Every Call
Add Voipcom AI to turn recordings into transcripts, summaries, sentiment, and QA scores, synced to your CRM.
The difference
Ad-hoc recording vs managed call recording
The gap between “we recorded it” and “we can produce it.”
Why partner with Voipcom
Recording from the team that runs your phones and IT
- Compliance-aware setup for legal, healthcare, and finance
- Recording, storage, and retention managed as one service
- Pairs with Voipcom AI for transcripts, summaries, and scoring
- Local Phoenix and Denver support when an audit can’t wait
FAQ
Common questions
What is business call recording? +
Business call recording is the automatic capture and storage of your company’s phone calls so they can be retrieved later for compliance, dispute resolution, training, or quality assurance. With Voipcom, recording happens on the same phone system as your calls, so each file is encrypted, tied to the contact record, retained on a schedule you set, and searchable in seconds, rather than living on a random device or local drive.
Is call recording legal? +
Yes, when it’s done right. Recording laws vary by state, some require one-party consent and others all-party consent, so we configure recording announcements and per-state settings to keep your calls compliant. Regulated industries like legal, healthcare, and finance often have additional retention and access requirements, which the service is built to meet.
How long are recordings kept? +
As long as you need. We set retention windows to match your industry and policy, auto-purge recordings when they age out, and place a legal hold to preserve files tied to an open matter or audit.
Are recordings secure? +
Yes. Recordings are stored encrypted with role-based access, so only authorized people can play, download, or export them, and every access is logged for an audit-friendly trail.
Can AI analyze our recorded calls? +
Yes. Add Voipcom AI and every recording is transcribed, summarized, sentiment-tagged, and scored against your own QA criteria, then synced to your CRM, turning the same archive that protects you into a coaching tool.
Explore related services
Part of a bigger system
These work together. Add what you need, managed by the same local team.
Call Queues & ACD
Route inbound calls to the right agents with smart queues and reporting, then record and score every one for QA.
Learn more →
HIPAA-Compliant Email
Encrypted, audit-ready email for healthcare and legal offices, the same compliance posture your recorded calls deserve.
Learn more →
Business VoIP & Cloud Phone Systems
The managed cloud phone platform call recording rides on, with mobile apps, smart routing, and AI built in.
Learn more →
From the blog
Related reading
Deeper dives from the Voipcom team on this topic.
Make every call defensible
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